topic Re: sending sky box back in Sky Q

sending sky box back

jomo9 — Tue, 09 Sep 2025 17:54:38 GMT

i have been asked to send my sky mini q back. It is the only sky box that I have. If i send it back then surely the sky wont work? All i have done is reduce my package, not cancel all sky. What do i send?

Re: sending sky box back

TimmyBGood — Tue, 09 Sep 2025 18:03:08 GMT

@jomo9 wrote:

All i have done is reduce my package, not cancel all sky.

Did you previously have the Multiscreen subscription?

Re: sending sky box back

Daniel0210 — Tue, 09 Sep 2025 18:23:26 GMT

@jomo9 wrote:

i have been asked to send my sky mini q back. It is the only sky box that I have.

@jomo9

It can't be the only box you have. You must have a main Sky Q box as well!

Re: sending sky box back

jomo9 — Tue, 09 Sep 2025 18:40:56 GMT

maybe. Ah so you think I had another box before? No idea where that is as moved house and havent seen it

Re: sending sky box back

Daniel0210 — Tue, 09 Sep 2025 18:50:03 GMT

@jomo9

You have to have a Sky Q main box before a mini box.

Re: sending sky box back

MightyQuinn — Tue, 09 Sep 2025 18:50:53 GMT

Hi @jomo9 If you have lost your Sky Q Main box, you will be charged a non-return fee.

Sky Q:

Sky Q 1TB box - up to £117
Sky Q 2TB box - up to £135
Sky Q Mini box - up to £52

Re: sending sky box back

oj01 — Tue, 09 Sep 2025 19:32:27 GMT

@jomo9 wrote:
maybe. Ah so you think I had another box before? No idea where that is as moved house and havent seen it

Your Sky Q Mini Box wouldn't work without a Sky Q Main Box being present and connected to your satellite dish.