https://helpforum.sky.com/t5/Sky-Q/Problems-getting-through-to-get-an-engineer-out/m-p/5080283#M711402 <P>What actually happens when the sky box is turned on and is the TV on the right hdmi input?</P><P>&nbsp;</P><P>Is it Q or Sky+HD?</P> Tue, 09 Sep 2025 06:05:03 GMT Chodley 2025-09-09T06:05:03Z https://helpforum.sky.com/t5/Sky-Q/Problems-getting-through-to-get-an-engineer-out/m-p/5079723#M711326 <P>I have an old aunt aged 96 and she has turned off all plugs to the Sky Q box.&nbsp; Rebbot dies not work. I have tried to get through Customer services but she cannot remember her password so they won't take it further.</P><P>&nbsp;</P><P>Tried through her account but ot won't link with details I have.</P><P>&nbsp;</P><P>How can I just get an engineer yo call round her housemaid fix it</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P> Mon, 08 Sep 2025 12:33:21 GMT https://helpforum.sky.com/t5/Sky-Q/Problems-getting-through-to-get-an-engineer-out/m-p/5079723#M711326 AndyH147 2025-09-08T12:33:21Z https://helpforum.sky.com/t5/Sky-Q/Problems-getting-through-to-get-an-engineer-out/m-p/5079767#M711328 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4471551">@AndyH147</a>&nbsp;</P> <P>Even if she's forgotten the&nbsp;<STRONG>telephone password&nbsp;</STRONG>Sky use to verify she's the account holder they should have other questions to ask to help with this.&nbsp;</P> Mon, 08 Sep 2025 13:05:40 GMT https://helpforum.sky.com/t5/Sky-Q/Problems-getting-through-to-get-an-engineer-out/m-p/5079767#M711328 Daniel0210 2025-09-08T13:05:40Z https://helpforum.sky.com/t5/Sky-Q/Problems-getting-through-to-get-an-engineer-out/m-p/5080283#M711402 <P>What actually happens when the sky box is turned on and is the TV on the right hdmi input?</P><P>&nbsp;</P><P>Is it Q or Sky+HD?</P> Tue, 09 Sep 2025 06:05:03 GMT https://helpforum.sky.com/t5/Sky-Q/Problems-getting-through-to-get-an-engineer-out/m-p/5080283#M711402 Chodley 2025-09-09T06:05:03Z