https://helpforum.sky.com/t5/Sky-Q/Equipment-return/m-p/5080162#M711381 <P>I keep on getting emails to request that I return my box but I am still a customer and using it. I have called and asked for these emails to stop but they still continue and I am being told I will be charged if I do not return by the end of this month, but I have no equipment to return as I use it and pay my bills on time Can someone please help as it's very difficult to speak to anybody at sky with a long wait and I don't have the time&nbsp;</P><P>thank you</P> Mon, 08 Sep 2025 19:39:42 GMT Connie17 2025-09-08T19:39:42Z https://helpforum.sky.com/t5/Sky-Q/Equipment-return/m-p/5080162#M711381 <P>I keep on getting emails to request that I return my box but I am still a customer and using it. I have called and asked for these emails to stop but they still continue and I am being told I will be charged if I do not return by the end of this month, but I have no equipment to return as I use it and pay my bills on time Can someone please help as it's very difficult to speak to anybody at sky with a long wait and I don't have the time&nbsp;</P><P>thank you</P> Mon, 08 Sep 2025 19:39:42 GMT https://helpforum.sky.com/t5/Sky-Q/Equipment-return/m-p/5080162#M711381 Connie17 2025-09-08T19:39:42Z https://helpforum.sky.com/t5/Sky-Q/Equipment-return/m-p/5080166#M711384 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4471993">@Connie17</a>&nbsp;</P> <P>We would normally escalate this to Sky on here via their Messaging Team, but unfortunately the process is currently not available. We were expecting its return a couple of weeks ago but don’t have a timeframe for it being available again. <BR /><BR />In the meantime you wil need to persevere and contact Sky by other means; through social media, Sky Assistant or by phoning in. </P> Mon, 08 Sep 2025 19:45:50 GMT https://helpforum.sky.com/t5/Sky-Q/Equipment-return/m-p/5080166#M711384 Daniel0210 2025-09-08T19:45:50Z