topic Re: Settings altered in Sky Q

Settings altered

Ladytoad — Mon, 08 Sep 2025 17:25:49 GMT

Watching Tele on channel 4 ,then the picture just went dark,is this due to using less electricity at times they don't want you to use .I'm finding it hard now to watch my TV in comfort because brightness altered yet cannot find how to bring it back.bad for everyone's eyes it's a strain .so sky what have you done and bring my Tele back to normal .

Re: Settings altered

Daniel0210 — Mon, 08 Sep 2025 17:44:33 GMT

@Ladytoad

It's nothing Sky has done or do to conserve energy.

By the way you aren’t contacting Sky Customer Services on here. This is a customer led discussion forum where Sky customers are available to try to help other customers.

What Sky TV platform do you subscribe to?

Re: Settings altered

Ladytoad — Mon, 08 Sep 2025 17:52:03 GMT

I get all my services from sky .

Re: Settings altered

Annie+UK — Mon, 08 Sep 2025 17:57:47 GMT

@Ladytoad wrote:

I get all my services from sky .

Please answer the following question so that your thread can be moved to the correct place, where you're more likely to get help with your query

Which Sky TV Service do you have?

• Sky Plus (Satellite box)
• Sky Q (Satellite box)
• Sky Glass (Internet TV)
• Sky Stream (Internet box)

Re: Settings altered

caesarome — Mon, 08 Sep 2025 18:28:52 GMT

@Ladytoad

Do you have Sky Q, Sky Glass or Sky Stream ?

Re: Settings altered

Ladytoad — Mon, 08 Sep 2025 18:34:27 GMT

No I only have a normal TV ,but thankyou for your help .

Re: Settings altered

Ladytoad — Mon, 08 Sep 2025 18:35:48 GMT

No I have a normal TV ,sky Q thankyou got your help .

Re: Settings altered

xenon81 — Mon, 08 Sep 2025 18:42:12 GMT

Sky Q doesn't have any settings that dim the picture. What make/model is your TV? It's likely to be a setting on the TV itself as they all have energy saving modes these days which may have been inadvertently switched on.

Re: Settings altered

Ladytoad — Mon, 08 Sep 2025 18:45:28 GMT

Got it sorted now .thanks anyway .