Sky Q boxes not working

Simon64cfc — Sat, 06 Sep 2025 13:44:51 GMT

Sky signal not coming through to my tv. Prime video Netflix all working. Nothing working on all sky channels

Re: Sky Q boxes not working

Daniel0210 — Sat, 06 Sep 2025 13:55:19 GMT

@Simon64cfc wrote:

Sky signal not coming through to my tv.

@Simon64cfc
No signal and no satellite signal issues are different .

A message displaying ”no signal” tends to be generated from your TV and normally means your TV’s not seeing the Sky box on the relevant HDMI input.

If you’re seeing a “no satellite signal” message check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Otherwise it’s very likely a dish misalignment or possibly a failing LNB (on the arm of the dish) so check the troubleshooting on this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish. If it doesn’t you’ll need to contact Sky to book an engineer appointment.

If you are connected to a communal dish you need to liaise directly with your building management company / landlord who will have their approved engineers to contact.

It’s worth noting that:

▪️ a misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels

▪️ a Sky Q box requires a periodic 'Keep alive' signal that is delivered via the satellite so if that isn’t received the box will close down until the satellite signal is restored.

topic Sky Q boxes not working in Sky Q

Sky Q boxes not working

Re: Sky Q boxes not working