Faulty sky q box

Lee1799 — Fri, 05 Sep 2025 17:46:23 GMT

I have a faulty q box. I have run the diagnostic and it says it's ok but it isn't.
There was/is a delay when I change channels. I have to reset it at least once a day. I have also done the hard reset deleting all recordings. It isn't recording anything. I sometimes get a message saying the hard drive has a fault yet the diagnostic says it's ok. . I assume I need a new sky q box or is it a signal problem

Re: Faulty sky q box

Daniel0210 — Fri, 05 Sep 2025 18:13:35 GMT

@Lee1799 wrote:

I sometimes get a message saying the hard drive has a fault yet the diagnostic says it's ok.

@Lee1799

Try following this link. It should lead to a replacement box if needed https://www.sky.com/help/articles/sky-q-hard-drive-errors

If you do need a new box remember to remove the viewing card from the faulty box before it disappears into the back of the couriers van and accept any new power cable DPD deliver with the replacement box in case it's different to the one you have.

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Faulty sky q box

Re: Faulty sky q box