topic Sky Q keeps losing internet connection in Sky Q

Sky Q keeps losing internet connection

Dan227 — Fri, 05 Sep 2025 07:28:38 GMT

Was sent a new sky router about a month ago when I renewed my sky broadband package. Since then my sky Q box (and mini boxes) keep losing internet connectivity after about 5 minutes. I've tried everything and followed all the recommendations on different forums. The last router (the black one) worked fine. Can I not just have that back???

Re: Sky Q keeps losing internet connection

Roo1980 — Fri, 05 Sep 2025 08:21:42 GMT

It's not your hub it SKY there is a problem with the network which should be fixed in a couple of days if not sooner, I have had the same problem this morning.

Re: Sky Q keeps losing internet connection

Laing1 — Fri, 05 Sep 2025 15:59:39 GMT

@Dan227 wrote:

Was sent a new sky router about a month ago when I renewed my sky broadband package. Since then my sky Q box (and mini boxes) keep losing internet connectivity after about 5 minutes. I've tried everything and followed all the recommendations on different forums. The last router (the black one) worked fine. Can I not just have that back???

@Dan227 The new white max router works differently to how the black router works.

The white router doesn't join your mesh as the black did so you need to connect your main box to the white router by treating it as a third party router and any mini boxes need connecting direct to you main Q box by way of the WPS button

Re: Sky Q keeps losing internet connection

Chodley — Sat, 06 Sep 2025 16:33:20 GMT

@Roo1980 wrote:
It's not your hub it SKY there is a problem with the network which should be fixed in a couple of days if not sooner, I have had the same problem this morning.

This seems unlikely. The new router from Sky works differently from the old one and this problem is very common.

Re: Sky Q keeps losing internet connection

twilight+princess — Sun, 07 Sep 2025 15:33:32 GMT

It's a problem for me too. It can work for a few days then the internet drops out every few hours.
Unplugged the box & it worked for a few days but back this afternoon, I've also reset the router.
I wonder if there's been a Sky Q update recently which is corrupted/faulty?

Re: Sky Q keeps losing internet connection

Chodley — Sun, 07 Sep 2025 21:42:45 GMT

No it's been flakey since forever and there haven't been any recent updates.

Re: Sky Q keeps losing internet connection

twilight+princess — Mon, 08 Sep 2025 10:48:03 GMT

In our case it's just started - about 4-6 weeks ago, hence why I thought it might be an update.

Re: Sky Q keeps losing internet connection

Chodley — Mon, 08 Sep 2025 13:57:45 GMT

@twilight+princess wrote:
In our case it's just started - about 4-6 weeks ago, hence why I thought it might be an update.

Just finally got in the boat with the rest of us 😁

Which ISP?

Re: Sky Q keeps losing internet connection

twilight+princess — Mon, 08 Sep 2025 17:14:45 GMT

Yep. 🙂

Virginmedia. I've restarted the router.