https://helpforum.sky.com/t5/Sky-Q/Sky-Q-not-working-after-lightning/m-p/5076933#M710959 <P>My Sky Q box is not working after a lightning storm last night.</P><P>the internet / WiFi is fine through sky broadband but sky Q will not turn on. Not sure if it was some kind of power surge.</P><P>May need a new box or router, would I need to contact Sky for an engineer to come out?</P><P>if so does anyone have a direct contact number to speak to someone to arrange this?</P><P>&nbsp;</P><P>thanks</P><P>Ben</P> Thu, 04 Sep 2025 14:30:54 GMT Meister9 2025-09-04T14:30:54Z https://helpforum.sky.com/t5/Sky-Q/Sky-Q-not-working-after-lightning/m-p/5076933#M710959 <P>My Sky Q box is not working after a lightning storm last night.</P><P>the internet / WiFi is fine through sky broadband but sky Q will not turn on. Not sure if it was some kind of power surge.</P><P>May need a new box or router, would I need to contact Sky for an engineer to come out?</P><P>if so does anyone have a direct contact number to speak to someone to arrange this?</P><P>&nbsp;</P><P>thanks</P><P>Ben</P> Thu, 04 Sep 2025 14:30:54 GMT https://helpforum.sky.com/t5/Sky-Q/Sky-Q-not-working-after-lightning/m-p/5076933#M710959 Meister9 2025-09-04T14:30:54Z https://helpforum.sky.com/t5/Sky-Q/Sky-Q-not-working-after-lightning/m-p/5076937#M710960 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4468820">@Meister9</a>&nbsp;</P> <P>Have you tried another electrical device in the plug socket the Sky box is attached to?&nbsp;</P> Thu, 04 Sep 2025 14:32:19 GMT https://helpforum.sky.com/t5/Sky-Q/Sky-Q-not-working-after-lightning/m-p/5076937#M710960 Daniel0210 2025-09-04T14:32:19Z