topic Re: Rubbish tv guide. in Sky Q

Rubbish tv guide.

John228 — Tue, 02 Sep 2025 13:28:57 GMT

I have recorded the itv soaps on virgin 1 for years now and I can't remember when it changed but when they are on for an hour it used to record for an hour now they record for half an hour and sometimes you only get half the program as the other half didn't record or like last Wednesday night a totally different program recorded as Coronation Street was on Tuesday and not Wednesday. Last night I discovered purely by accident that a programme I'd been waiting for was on virgin 1, I Fought the Law was on at 9pm, by accident because the sky guide had Station 19 at 9 pm, a totally different program and one I don't watch. The only reason I knew was because I saw an ad that I could easily have missed as I were possible fast forward through the ads. The sky guide used to be reliable, now it isn't.

Re: Rubbish tv guide.

PandJ2020 — Tue, 02 Sep 2025 13:32:15 GMT

@John228 wrote:
The sky guide used to be reliable, now it isn't.

It's only as good as the metadata that the channel broadcaster gives to Sky.

Try contacting viewer relations: viewerR@sky.uk

Re: Rubbish tv guide.

John228 — Tue, 02 Sep 2025 13:37:47 GMT

Whatever about the soaps, Station 19, to the best of my knowledge, has never been on virgin 1.

Re: Rubbish tv guide.

oj01 — Tue, 02 Sep 2025 14:45:33 GMT

@John228 The data in the TV Guide for Virgin 1 is provided by Virgin.

Re: Rubbish tv guide.

Chodley — Wed, 03 Sep 2025 08:02:49 GMT

It's extremely unlikely the box recorded a show from a different channel.

Just use ITVX if it misses part of one. I know you then get some ads but ITV got to eat too. Hey, maybe that's why they let the metadata intern go home early some days.

Re: Rubbish tv guide.

John228 — Wed, 03 Sep 2025 08:33:36 GMT

The box didn't record a show from a different channel, it was the right channel, wrong name on the program or wrong program.

Re: Rubbish tv guide.

MightyQuinn — Wed, 03 Sep 2025 08:42:14 GMT

@John228 wrote:
The box didn't record a show from a different channel, it was the right channel, wrong name on the program or wrong program.

Hi @John228 What did viewer relations say?

Re: Rubbish tv guide.

John228 — Wed, 03 Sep 2025 12:46:19 GMT

I haven't called yet, it annoys me the length of time it takes to get through to someone. You get an annoying machine asking you stupid questions, it takes hours.

Re: Rubbish tv guide.

Daniel0210 — Wed, 03 Sep 2025 12:49:19 GMT

@John228 wrote:

I haven't called yet, it annoys me the length of time it takes to get through to someone. You get an annoying machine asking you stupid questions, it takes hours.

@John228

@PandJ2020 suggested you email the Viewer Relations Team not call.

Re: Rubbish tv guide.

MightyQuinn — Wed, 03 Sep 2025 13:00:36 GMT

@John228 wrote:
I haven't called yet, it annoys me the length of time it takes to get through to someone. You get an annoying machine asking you stupid questions, it takes hours.

Hi @John228 They are only contacted by email, see Re: Rubbish tv guide. | Sky Community

Re: Rubbish tv guide.

John228 — Wed, 03 Sep 2025 16:47:47 GMT

I'll try, thanks.

Re: Rubbish tv guide.

John228 — Thu, 04 Sep 2025 15:44:52 GMT

I went through the arduous process of contacting someone at sky through texting, after doing what I was told to do, I now can't pause or rewind sky sports news. I wish I hadn't bothered, Sky doesn't seem to care about their customers.

Re: Rubbish tv guide.

Chodley — Thu, 04 Sep 2025 20:13:06 GMT

Texting? You were pointed at an email address, no?. They shouldn't have had you change anything at all, they should, for this issue, just look into the issues with the guide metadata.

Can't think of anything they can have you do which would cause the new problem you are describing.

Re: Rubbish tv guide.

John228 — Thu, 04 Sep 2025 21:07:35 GMT

I know, I didn't get much help at all. The issue with Sky Sports News came right tonight. They said they would be back in touch in the morning, I didn't expect them to have me update the software and I can't see how that was supposed to fix the issue I was complaining about. Just have to wait and see what happens tomorrow.

Re: Rubbish tv guide.

Chodley — Thu, 04 Sep 2025 21:26:43 GMT

Software was doubtless already up to date

Re: Rubbish tv guide.

John228 — Fri, 05 Sep 2025 11:50:21 GMT

I've tried emailing, but it's sky UK and I'm with sky Ireland. I don't know why but though it is the same company, they make it even more difficult to complain. But we'll see what happens.