topic VIP The free HD & UHD. in Sky Q

VIP The free HD & UHD.

Betty40 — Wed, 03 Sep 2025 15:54:42 GMT

As a reward there was free HD & UHD.

Why did they not cancel after say a month?

Is this a con?

I am now being charged monthly for both.

I cannot find anywhere on the app to cancel both, there's a mention, like already yours, but nothing to change to subscription.

It's very confusing!

I called and asked if the subscriptions would stop after the reward. I was told yes, that's not happened, they are both still on thre bill.

Sky would be able to see the UHD, wasn't even used, so why would they continue to charge!

A sneaky way, give a gift, don't cancel and keep charging!

Re: VIP The free HD & UHD.

stereohaven — Wed, 03 Sep 2025 16:03:16 GMT

@Betty40

Almost all of these "free deals" have a limited time before they revert to paid, I'm afraid the onus is always on the customer to cancel before being charged.

As the notice is often 31 days, the trick with a months trial is to take it then give 31 days notice immediately and you won't get charged. For longer free periods just diarise when to give notice.

You will need to get in touch with Sky to give notice to have these services removed and stop future billing.

Re: VIP The free HD & UHD.

nigea99 — Wed, 03 Sep 2025 16:05:46 GMT

@Betty40 wrote:

As a reward there was free HD & UHD.

Why did they not cancel after say a month?

Is this a con?

I am now being charged monthly for both.

I cannot find anywhere on the app to cancel both, there's a mention, like already yours, but nothing to change to subscription.

It's very confusing!

I called and asked if the subscriptions would stop after the reward. I was told yes, that's not happened, they are both still on thre bill.

Sky would be able to see the UHD, wasn't even used, so why would they continue to charge!

A sneaky way, give a gift, don't cancel and keep charging!

hi @Betty40

It is not a con but does catch people out.

In common with many offers from many providers, such offers are very often trials with automatic transfer into the normal monthly payment unless cancelled by the customers.

If you were told it would automatically be cancelled you were informed incorrectly.

To my knowledgeSKY's systems for the core add ons does not allow for online cancellation and require you to contact SKKY to do so, unfortunately.

BTW Cancellation is not immediate, requiring the standard 31 days notice - which also means, if the trial was for a month, to not be charged you would have needed to cancel immediately