topic Sky QMini Box sound in Sky Q

Sky QMini Box sound

Murdoch2020 — Tue, 02 Sep 2025 21:28:38 GMT

My sky Q mini box sound blips out every 16 seconds. If I switch off and on at the wall it works again for a while. Other posts suggest reset settings on the 001 menu, this does not fix it.

Any suggestions? Will sky replace the box / be able to help? The box has always done it for years, but we usually just reset it and it works for a few hours.

Re: Sky QMini Box sound

Chodley — Wed, 03 Sep 2025 07:58:31 GMT

is this over optical or hdmi?

Re: Sky QMini Box sound

Murdoch2020 — Wed, 03 Sep 2025 20:19:58 GMT

It's using HDMI

Re: Sky QMini Box sound

Chodley — Wed, 03 Sep 2025 20:27:33 GMT

Maybe try another cable

is it in the arc socket? Shouldn't be but also that shouldn't cause this. Just making wild guesses really.

Re: Sky QMini Box sound

TimmyBGood — Wed, 03 Sep 2025 20:54:13 GMT

@Murdoch2020 wrote:

Will sky replace the box / be able to help?

All Sky Q television hardware is loaned to subscribers and replaced free of charge (typically by doorstep exchange) where necessary: you'll need to call Sky and log a fault with them for this to happen.

Re: Sky QMini Box sound

Chodley — Thu, 04 Sep 2025 07:45:26 GMT

The online box troubleshooter also ends in a box replacement if all other options are exhausted.