topic No satellite signal in Sky Q

No satellite signal

lisa20043 — Tue, 02 Sep 2025 15:27:59 GMT

I have a sky q box, I've had it for years no issues up until now.

Ive done all the steps as advised and I have zero satellite issues. Will a new box fix this issue or not? I'm unable to use any of my sky services at the moment, just the extras that I pay (third party apps).

Re: No satellite signal

PandJ2020 — Tue, 02 Sep 2025 15:31:55 GMT

Start here: https://www.sky.com/help/articles/sky-tv-no-satellite-signal

unlikely needs a new box - dish alignment/issue more likely.

Re: No satellite signal

MightyQuinn — Tue, 02 Sep 2025 15:31:59 GMT

Hi @lisa20043 Try following the help pages https://www.sky.com/help/articles/sky-tv-no-satellite-signal-check-q

Re: No satellite signal

Daniel0210 — Tue, 02 Sep 2025 15:46:34 GMT

@lisa20043
If you’re seeing a “no satellite signal” message check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Otherwise it’s very likely a dish misalignment or possibly a failing LNB (on the arm of the dish) so check the troubleshooting on the link already provided.

If you are connected to a communal dish you need to liaise directly with your building management company / landlord who will have their approved engineers to contact.

It’s worth noting that:

▪️ a misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels

▪️ a Sky Q box requires a periodic 'Keep alive' signal that is delivered via the satellite so if that isn’t received the box will close down until the satellite signal is restored.