topic Re: Engineer visit in Sky Q

Engineer visit

Dino1 — Mon, 01 Sep 2025 11:52:53 GMT

I have been told that i have an engineer visit booked but have had no information as to when they will arrive. How do i talk to someone (human) to ask when this is booked in for?

Re: Engineer visit

Daniel0210 — Mon, 01 Sep 2025 11:54:32 GMT

@Dino1

I believe customers who book an engineer for their Sky Q equipment should now receive a tracking link on the day of the planned visit. This will show when their engineer is expected to arrive.

Re: Engineer visit

Dino1 — Mon, 01 Sep 2025 11:58:01 GMT

OK thank you,

Do they not advise before the day of arrival when they will be coming? Is there a way to find out in advance (talk to someone) so i can ensure i am in/available?

Re: Engineer visit

Daniel0210 — Mon, 01 Sep 2025 12:39:23 GMT

@Dino1

See if this link provides some insight

https://www.sky.com/help/articles/sky-tv-engineer-visits

Re: Engineer visit

Dino1 — Mon, 01 Sep 2025 12:46:11 GMT

Daniel0210, thank you for this. I'll just have to keep an eye on my orders and rearrange as necessary.

Re: Engineer visit

Daniel0210 — Mon, 01 Sep 2025 12:50:17 GMT

@Dino1

In that link see about 'checking your visit details'.