topic Re: SkyQ and Prime Video Issue's in Sky Q

SkyQ and Prime Video Issue's

Manestream — Sat, 30 Aug 2025 21:34:34 GMT

Since Tuesday (26th August 2025), there must have been an update done, this has completely messed up Prime Video. You log in and the front page is a little messed up, you press the down arrow and it goes down (fine) but the txt is all messed up and overalpping the stuff above, you press down again to get to the first top and thats fine, there is only 1 topic showing below that and when you press down (or back up) you end up getting a full screen picture of a random program but you are unable to play it and everytime you press a directional button it changes to another full screen ad.

It was fine the day before but since tuesday we have not been able to use Prime video at all since you never get an option to play/watch.

We have tried turning off the internet and after a minute rebooting it, we have tried turning off teh SkyQ box and rebooting it after a minute, this did not fix the issue. We have tried doing the settings (press 001) and go down to the app's and refresh (this also did not work).

Other solutions mentioned is to clear teh cache (have no idea how to do this on skyQ at all, check for prime update specifically (have no idea how to do this either) and uninstall prime video app and reinstall it (also have no idea at all how to do this with skyQ box.

Did they literally F something up again (like they did with a differant App (not sure which one it was, disney+ or AppleTV+)) that they said was not their fault and took 6mths for them to fix it because it was their fault and whichever app it was as well.

I do not like Netflix's new look and of course Prime Video also has to follow suite with changing theirs and looks like between Sky and Prime they F'ed something up.

I am out of idea's on what to try to do to get to view prime again, so any idea's or help would be nice

Re: SkyQ and Prime Video Issue's

Chodley — Sun, 31 Aug 2025 01:32:56 GMT

There's no apostrophe in "issues". It's a plural.

Will take a look at the app on my box ...

Re: SkyQ and Prime Video Issue's

hrai — Sun, 31 Aug 2025 06:19:10 GMT

My Prime app seems fine but I couldn't see a way to check for a version number

Amazon prime

Bubbles7223 — Sun, 31 Aug 2025 09:21:27 GMT

I have just gone into Amazon Prime and the main menu is not displaying correctly. It doesn't give me all the boxes. You log in no problem but all the what we think you would like is not there.

I have refreshed, done the q box updates and still the same... works fine on normal tv and firestick. Makes me think its a sky issue. You only see the issue when you scroll down.... then you get one thing up at a time... super weird?

Anyone else having the same?

Re: Amazon prime

PandJ2020 — Sun, 31 Aug 2025 09:23:59 GMT

Someone else did post last night: https://helpforum.sky.com/t5/Sky-Q/SkyQ-and-Prime-Video-Issue-s/td-p/5073004

...but if you have access via an alternative method I'd personally avoid using Q apps.

Re: SkyQ and Prime Video Issue's

Bubbles7223 — Sun, 31 Aug 2025 10:05:06 GMT

Oh thank goodness its not just me then. Weirdly it works on the mini box which makes no sense.

Hopefully they will fix it.

Re: SkyQ and Prime Video Issue's

Manestream — Sun, 31 Aug 2025 14:01:49 GMT

oh are you also having the same issue? Glad someone else is also having the same issue then.

I did notice that the written txt just below the picture is overlapping but as soon as you move off that it all goes screwy.

As said it started Tuesday (so either an update in the early hrs of that day or around that time) messed this app up.

Re: SkyQ and Prime Video Issue's

Bubbles7223 — Sun, 31 Aug 2025 14:17:48 GMT

I rang Sky and they said the technical team are aware of the issue and are working on it. It might be worth you calling them too and flagging it. I tried all the self help as well and pointed out others on the forum are having issues too. Also said the mini box is working fine.

Let me know how you get on.

Re: SkyQ and Prime Video Issue's

Chodley — Sun, 31 Aug 2025 16:13:03 GMT

Nothing like that on mine. Working normally.

Re: SkyQ and Prime Video Issue's

Bubbles7223 — Sun, 31 Aug 2025 16:28:56 GMT

Seems to be a few users...

Only sky Q box and Amazon Prime app. Yet works perfectly on the mini box and normal tv app.

It sort of looks ok... but isn't quite right. The app is out of alignment you can't click play on anything. As soon as you scroll all the boxes vanish!

Re: SkyQ and Prime Video Issue's

Bubbles7223 — Sun, 31 Aug 2025 16:31:13 GMT

as you can see the resume button is off centre....

Its just behaving weirdly.

Re: Amazon prime

C+Thorn — Sun, 31 Aug 2025 19:26:07 GMT

Having the same issues here...app now completely different, only showing one line of prime movies...

Colin

Re: Amazon prime

Bubbles7223 — Sun, 31 Aug 2025 21:17:27 GMT

The more people that ring sky with the issue the quicker they should fix it

Ironically my mini box is perfect its simply the app on the Q box. Im just using the smart tv version currently.

Re: SkyQ and Prime Video Issue's

Manestream — Sun, 31 Aug 2025 21:51:45 GMT

yes, the 2 box's are overlapping each other and when you scroll down it only has 1 row of items showing, what we think you will like, going further will just bring up a full screen ad of a random programme that you cannot watch pressing left down right will flick to another pressing up will just go to a black screen. Also if you scrolled down by 1 to more details that will overlap and cover up the resume button or whatever else is there if you was not playing anything).

This started on Tuesday so must have happened with some sort of update. I am hoping that they fix it as it basically has rendored Prime Video totally worthless on the SkyQ box (which is the main box) and only way for teh whole household to watch.

All other Apps are working fine (even the new look netflix style layout works) which sucks bigtime may i just say. I prefer the old style, much easier to navigate and quicker.

Re: SkyQ and Prime Video Issue's

Bubbles7223 — Mon, 01 Sep 2025 07:01:08 GMT

Yes, mine too. I can't imagine we are the only ones.

I rang Sky and they said it is a fault...

The more people that call them the better.

Hopefully they fix it soon.

Re: SkyQ and Prime Video Issue's

hrai — Mon, 01 Sep 2025 08:19:44 GMT

As I posted it's ok on my box, (so far!) so I wonder if the issue is linked to a Sky Q box version?

For reference mine is 32B108 and software ver Q320.000.15.00L

Re: SkyQ and Prime Video Issue's

Bubbles7223 — Mon, 01 Sep 2025 10:29:12 GMT

I will have a look and post the version. I made my box do an update so I am presuming it is the latest update...but it is still not working. Checked this morning and did another switch off just in case and nope... ! I have to hunt for what I want in the search box and then find it manually. It is frustrating!!

Re: SkyQ and Prime Video Issue's

Bubbles7223 — Mon, 01 Sep 2025 11:19:30 GMT

this is my version.

Re: SkyQ and Prime Video Issue's

Phill55 — Mon, 01 Sep 2025 12:00:30 GMT

My sky's went on Tuesday as well

Re: SkyQ and Prime Video Issue's

hrai — Mon, 01 Sep 2025 12:30:51 GMT

Well it's different to mine (I think yours is a newer version than mine wihich has HDR for the iPlayer) so the hypothesis is possible.

We now need to see if others that have suffered the same issue have the same version as you.