topic Re: Dont like new setup in Sky Q

Dont like new setup

SKY22FHS — Sat, 30 Aug 2025 19:59:54 GMT

I dont like the new sky as it cuts out all the time i dont know weather my programme has recored or anything dont like new product and its not good for an austic kid with sensory problems

Re: Dont like new setup

PandJ2020 — Sat, 30 Aug 2025 20:17:58 GMT

Ok, but you're just telling other customers here...

If you've moved from Sky+ to Q then you cannot move back. You may not be able to cancel Q depending on what contract you've agreed.

Re: Dont like new setup

nigea99 — Sat, 30 Aug 2025 20:29:09 GMT

@SKY22FHS wrote:
I dont like the new sky as it cuts out all the time i dont know weather my programme has recored or anything dont like new product and its not good for an austic kid with sensory problems

hi @SKY22FHS

Unfortunately the SKY Q interface is very different to the SKY HD one & can take a bit of getting used to.

I don't suppose you have any friends or relatives who have had SKY Q longer and could help you get used it / answer any queries ?

There are some useful help videos if you go to the main page and secroll down to Help & then tab right & select

'Select to view all our help articles and videos'

As @PandJ2020, unfortunately you cannot go back to SKY HD which was probalby much more suitable for both you & your child.

If you can give more info on what happens when, you say it cuts out, someone here may be able to assist

Re: Dont like new setup

Chodley — Sun, 31 Aug 2025 06:29:27 GMT

What have you moved to? Sky Stream? You can move back to Q from that.