topic Re: No recoedings on Sky Max Hub in Sky Q

No recoedings on Sky Max Hub

TechmanagerMal — Sat, 30 Aug 2025 19:25:58 GMT

Replacement Sky Max hub today - auto install appeared to have worked but minis (2) don't show recordings, message is - This service is currently unavailable.

Any ideas as they still show on the main box and connections appear ok.

Ps I didn't realise support was closed on Saturday evenings

Re: No recoedings on Sky Max Hub

nigea99 — Sat, 30 Aug 2025 20:08:08 GMT

@TechmanagerMal wrote:

Replacement Sky Max hub today - auto install appeared to have worked but minis (2) don't show recordings, message is - This service is currently unavailable.

Any ideas as they still show on the main box and connections appear ok.

Ps I didn't realise support was closed on Saturday evenings

hi @TechmanagerMal

Was your hub previous a SKY Max ? In case you don't know SKY Q treats SKY Max hubs as 3rd party so rely on the wifi from the main box

Anyway, if you haven't already done it, may I suggest a full power down restart of you main box & when back, the minis

Re: No recoedings on Sky Max Hub

TechmanagerMal — Sat, 30 Aug 2025 20:35:23 GMT

Thanks @nigea99 but it turned out a reboot of the minis was sufficient, for the complete answer but the points are yours.

@nigea99 wrote:
@TechmanagerMal wrote:
Replacement Sky Max hub today - auto install appeared to have worked but minis (2) don't show recordings, message is - This service is currently unavailable.

Any ideas as they still show on the main box and connections appear ok.
Ps I didn't realise support was closed on Saturday evenings
hi @TechmanagerMal

Was your hub previous a SKY Max ? In case you don't know SKY Q treats SKY Max hubs as 3rd party so rely on the wifi from the main box

Anyway, if you haven't already done it, may I suggest a full power down restart of you main box & when back, the minis

Re: No recoedings on Sky Max Hub

nigea99 — Sat, 30 Aug 2025 20:36:47 GMT

@TechmanagerMal wrote:

Thanks @nigea99 but it turned out a reboot of the minis was sufficient, for the complete answer but the points are yours.

@nigea99 wrote:

@TechmanagerMal wrote:

Replacement Sky Max hub today - auto install appeared to have worked but minis (2) don't show recordings, message is - This service is currently unavailable.

Any ideas as they still show on the main box and connections appear ok.

Ps I didn't realise support was closed on Saturday evenings

hi @TechmanagerMal

Was your hub previous a SKY Max ? In case you don't know SKY Q treats SKY Max hubs as 3rd party so rely on the wifi from the main box

Anyway, if you haven't already done it, may I suggest a full power down restart of you main box & when back, the minis

Glad you are now all working again