topic Re: Revised payment in Sky Q

Revised payment

Jenn17 — Sat, 30 Aug 2025 15:56:52 GMT

My payment has been increased to £105 , I simply cannot afford it has been increased by approximately £40 a month.

I spent 2 hours last week and eventually got hold of someone who said she would look into a better deal for me as a diamond vip.

she said she would get back to me within 7 days but I have heard nothing.

as a loyal customer of 26yrs I am very disappointed with my treatment.

if you cannot offer me a lower payment I will reluctantly have to cancel my subscription.

Re: Revised payment

daveNOS — Sat, 30 Aug 2025 16:05:53 GMT

@Jenn17 If you need to lower your payments you will have to call Sky to see what they can offer by way of discount, the forum cannot assist as we are just fellow customers, i also wouldn't rely on getting a callback that rarely happens especially when its related to reducing payments.

Re: Revised payment

Daniel0210 — Sat, 30 Aug 2025 16:24:59 GMT

@Jenn17
If your discounted minimum term has ended or its ending soon the best new discounts are still normally acquired by contacting Sky and negotiating or potentially amending your package which will require a new 24 month minimum term contract.

Significant discounts are harder to come by these days so if you’re offered something acceptable be prepared to agree to it there and then because if you decide to think about it the offer is unlikely to be available when you call back. Also remember you’re not a new customer so don’t expect anything close to a new customer deal.

If you decide it’s no longer value for money and you’re thinking of changing providers remember that in 18/24 months time you'll be in the same position with that company at which point you'll be able to return to Sky and benefit from the new customer discounts available at that particular time.