topic Re: Cancelling contract in Sky Q

Cancelling contract

Jigar08 — Fri, 13 Jun 2025 09:41:33 GMT

Cancelling contact

Re: Cancelling contract

daveNOS — Fri, 13 Jun 2025 09:45:58 GMT

@Jigar08 wrote:
Cancelling contact

@Jigar08 You need to call Sky to cancel your contract, be aware if you are within a minimum term for your TV service then Sky may refuse to allow you to cancel.

Re: Cancelling contract

GD1 — Fri, 13 Jun 2025 09:45:59 GMT

@Jigar08 To cancel all your TV subscription, if you’re out of contract you’ll need to give Sky the required 31 days notice. The latest T’s and C’s explicitly state you can’t cancel when still in a minimum term deal unless Sky agree. If they agree you’ll have to pay the remainder of your discounted term.

Select ‘Need more help’ at the bottom of the following link which will lead to contact details.
https://www.sky.com/help/articles/cancel-sky-tv#contact-leave
(Make sure the flag in the bottom right corner is the correct one ie; UK or ROI).
UK customer ~ The link may include an email link and also a Message Us option (which is normally available between 9am and 7.30pm).
ROI customer ~ it’s only by calling Sky Ireland or writing in.

If you successfully cancel you should receive an acknowledgment email from Sky.

If you are cancelling Sky Q, return packaging will be sent out near the end of your notice period. It’s important that you obtain proof of posting and keep it safe and indefinitely.

If you’re moving to another ISP you could use the One Touch Switching system which is explained in this link
https://www.uswitch.com/broadband/guides/one-touch-switch/

If you are cancelling Broadband/Talk altogether you need to contact Sky and give the required notice of 14 days. Remember that if you are still in a discounted 18/24 months deal Sky could impose cancellation charges.

Return packaging for any equipment Sky expect back will be sent out to you near the end of any notice period. Remember to keep any proof of posting indefinitely.

Re: Cancelling contract

Susan311 — Thu, 28 Aug 2025 15:39:44 GMT

Is this 31 days before the end?

Re: Cancelling contract

Daniel0210 — Thu, 28 Aug 2025 15:46:52 GMT

@Susan311

You've added to an old thread. Do you have Sky Q?

To fully cancel your TV subscription, if you’re out of contract you’ll need to give Sky the required 31 days notice. The latest T’s and C’s explicitly state you can’t cancel when still in a minimum term deal unless Sky agree. (If they agree you’ll have to pay the remainder of your discounted term).

See the below link
https://www.sky.com/help/articles/cancel-sky-tv
Select ‘Need more help’ at the bottom of the link which will lead to contact methods.
(Make sure the flag in the bottom right corner is the correct one ie; UK or ROI).
UK customer ~ It may include an email link and also a Message Us option (which is normally available between 9am and 7.30pm).
ROI customer ~ it’s only by calling Sky Ireland or writing in.

If you successfully cancel you should receive an acknowledgment email from Sky.

If you are cancelling Sky Q, return packaging will be sent out near the end of your notice period. It’s important that you obtain proof of posting and keep it safe and indefinitely.