topic Re: Recordings in Sky Q

Recordings

Stooky1 — Wed, 27 Aug 2025 15:39:57 GMT

Message is saying sorry this service is not available

Re: Recordings

Daniel0210 — Wed, 27 Aug 2025 15:42:55 GMT

@Stooky1

Where are you seeing this message?

Re: Recordings

MightyQuinn — Wed, 27 Aug 2025 15:44:49 GMT

Hi @Stooky1 In what context? Is this the main Sky Q box or Mini box? Typically you will see that message when trying to play a UHD recording on a Mini box (UHD is not supported).

Re: Recordings

Stooky1 — Wed, 27 Aug 2025 15:46:28 GMT

So it's sky q and when u click onto recordings I get a massage saying sorry this service is not available so can't see recordings or scheduled recordings everything else working fine

Re: Recordings

Daniel0210 — Wed, 27 Aug 2025 15:49:11 GMT

@Stooky1

Not familiar with that message other than the context given by @MightyQuinn

Try a reboot of the main Sky Q box, then once that’s back up and running do the same with any mini boxes if applicable -
~ Using the remote put your main Sky Q box into standby
~ switch the box off at the plug
~ wait at least 30 seconds and then switch the box back on at the plug
~ follow the on screen instructions
~ when the screen goes blank and the blue Q stops pulsating wait another 30 seconds
~ press the 🏠 button

Allow 5-10 minutes before things hopefully revert back to normal.