topic Refund for no service in Sky Q

Refund for no service

23agnesbellasim — Wed, 27 Aug 2025 13:30:50 GMT

I shall have no tv from 14th August to 11th October, due to upgrade to skyq , l shall need a refund for lost service.

Re: Refund for no service

TimmyBGood — Wed, 27 Aug 2025 13:39:49 GMT

That's something you'll need to negotiate individually with Sky: unlike broadband there's no automatic compensation for subscription television.

Re: Refund for no service

PandJ2020 — Wed, 27 Aug 2025 14:16:23 GMT

An upgrade to Sky Q (I presume this is booked in for October) is not the reason for loss of service?

If your Sky HD box has failed then I'm not sure Sky will cover this period... But they may entertain a goodwill credit once you're up and running.

Re: Refund for no service

best+of+the+best — Wed, 27 Aug 2025 15:34:35 GMT

@23agnesbellasim wrote:
I shall have no tv from 14th August to 11th October, due to upgrade to skyq , l shall need a refund for lost service.

Fair comment @23agnesbellasim not sure why you call it a loss of service that requires in your words a refund as Sky allow you to use Sky Go to watch your tv subscription whilst waiting for the Sky Q install