topic Pixelation on various channels in Sky Q

Pixelation on various channels

Glenn46 — Tue, 26 Aug 2025 19:27:23 GMT

I have been suffering with pixelation and stuttering for a while now. Seems to affect a range of channels. Signal strength etc. are all good with green ticks. Do I need to get an engineer?

Re: Pixelation on various channels

nigea99 — Tue, 26 Aug 2025 19:34:25 GMT

@Glenn46 wrote:

I have been suffering with pixelation and stuttering for a while now. Seems to affect a range of channels. Signal strength etc. are all good with green ticks. Do I need to get an engineer?

hi @Glenn46

Please see the following page that covers a few problems - if you follow the link through and still have problems then you should find a link to book an engineer if you have your own dish

https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q

If you have a communal system you may have to contact your building management to deal with the technicians responsible for the system

BTW The signal quality indicator on SKY Q is slightly misleading as it doesn't show the status of the current channel but shows a fixed transponder set in an engineer's menu

Re: Pixelation on various channels

Jon65 — Sun, 31 Aug 2025 15:56:20 GMT

Most likely dish alignment. Not all channels are on the same satellite hence why some pixilate and some don't.

Re: Pixelation on various channels

Chodley — Sun, 31 Aug 2025 16:14:43 GMT

Not all channels are on the same frequency.

And the signal test only uses one specific frequency.