topic Re: Sky turning itself off in Sky Q

Sky turning itself off

Kate991 — Wed, 26 Jun 2024 17:55:10 GMT

I've had this sky box for 12 months and the issue happened often in the first month or so, then was fine for ages but has just started happening again.

When watching live TV, or Netflix, or a recording (or anything!) the sky box turns itself off. Blank screen for about 15 seconds, then a message saying 'you will be ready to go in a couple of minutes, the screen will go blank, don't press any buttons. It then takes 3-5 minutes to restart.

It happened 6 times in half an hour last night, and twice so far this evening - annoying!

Any suggestions please?

Re: Sky turning itself off

oldfella — Wed, 26 Jun 2024 18:51:38 GMT

@Kate991 wrote:

I've had this sky box for 12 months and the issue happened often in the first month or so, then was fine for ages but has just started happening again.

When watching live TV, or Netflix, or a recording (or anything!) the sky box turns itself off. Blank screen for about 15 seconds, then a message saying 'you will be ready to go in a couple of minutes, the screen will go blank, don't press any buttons. It then takes 3-5 minutes to restart.

It happened 6 times in half an hour last night, and twice so far this evening - annoying!

Any suggestions please?

Hi @Kate991

Assume your Q box is well ventilated and not totally enclosed or stacked with other devices. In the current conditions it needs adequate ventilation due to the ambient high temperatures.

Q boxes can run warm but not so hot that you cannot easily bear your hand on them.

If you think it is OK and not overheating

Try a Reset Settings in the Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.

Re: Sky turning itself off

Kate991 — Wed, 26 Jun 2024 19:57:23 GMT

Thank you, most helpful. The box is in a normally closed cupboard, and it is pretty hot to touch. I will ventilate now!

Makes complete sense with how the weather was 12 months ago and now Thanks again.

Re: Sky turning itself off

VK_Sky — Tue, 15 Oct 2024 12:33:29 GMT

Hi,

I am having a similar issue, I recently got a new Sky Q Box. Randomly my TV will turn blank with sound in the background. I have tried a new HDMI cable , reset the sky box. It seems that the new Sky box is bugging with the TV. Can anyone help?

Thanks!

Re: Sky turning itself off

BMulvey — Tue, 26 Aug 2025 15:25:36 GMT

My Sky Q box was only set up 7 days ago by a Sky Engineer after a house move when he fitted a new dish and checked the system. It has been turning itself off randomly for a while at the old house and now at the new house it is even worse - yesterday it happened at least 10 times during the day. When it turns off the TV comes up with No Signal message.