Freezes on standby

nmilner7 — Tue, 26 Aug 2025 14:45:01 GMT

Sky Q box keeps freezing. There is a green light on the box but no signal to the TV.

The remote is working fine and works again once I turn the mains plug off and back on. This has been ongoing now for a couple of months and now needs sorting as I shouldn't need to continue to hard reset the main box which then impacts my two mini boxes.

Regards,

Nathan

Re: Freezes on standby

PandJ2020 — Tue, 26 Aug 2025 16:14:30 GMT

@nmilner7 wrote:
... and now needs sorting as I shouldn't need to continue to hard reset the main box

So you're aware this is a customer-led help forum - you are not contacting Sky customer services.

If you want a box swap you'll have to contact them. Remember to remove your viewing card if a swap is arranged (and check power supply as some boxes have a brick to supply power). You will lose all recordings.

Alternatively, there are some reset procedures to try first if you wish?

topic Freezes on standby in Sky Q

Freezes on standby

Re: Freezes on standby