https://helpforum.sky.com/t5/Sky-Q/SkyQ/m-p/5068985#M710021 <P>When switching on it occasionally won't come on without switching off at plug&nbsp;</P><P>also occasionally while watching a program it will just loose connection and again needs switching off at plug&nbsp;</P> Tue, 26 Aug 2025 13:23:04 GMT v996gwbjack 2025-08-26T13:23:04Z https://helpforum.sky.com/t5/Sky-Q/SkyQ/m-p/5068985#M710021 <P>When switching on it occasionally won't come on without switching off at plug&nbsp;</P><P>also occasionally while watching a program it will just loose connection and again needs switching off at plug&nbsp;</P> Tue, 26 Aug 2025 13:23:04 GMT https://helpforum.sky.com/t5/Sky-Q/SkyQ/m-p/5068985#M710021 v996gwbjack 2025-08-26T13:23:04Z https://helpforum.sky.com/t5/Sky-Q/SkyQ/m-p/5068990#M710022 <P>Lose connection or actually crashes?</P> Tue, 26 Aug 2025 13:29:14 GMT https://helpforum.sky.com/t5/Sky-Q/SkyQ/m-p/5068990#M710022 Chodley 2025-08-26T13:29:14Z https://helpforum.sky.com/t5/Sky-Q/SkyQ/m-p/5072368#M710317 <P>Actually crashes</P> Sat, 30 Aug 2025 04:41:52 GMT https://helpforum.sky.com/t5/Sky-Q/SkyQ/m-p/5072368#M710317 v996gwbjack 2025-08-30T04:41:52Z https://helpforum.sky.com/t5/Sky-Q/SkyQ/m-p/5072372#M710318 <P>Factory reset might help. You'll lose all your recordings. I would go through the box troubleshooter on sky.com until it gives up and gets you sent a replacement box. Keep the viewing card! and swap power cables along with the boxes, there are two different types of those.</P> Sat, 30 Aug 2025 05:49:56 GMT https://helpforum.sky.com/t5/Sky-Q/SkyQ/m-p/5072372#M710318 Chodley 2025-08-30T05:49:56Z