topic Qboxnot working in Sky Q

Qboxnot working

Cjw3 — Tue, 26 Aug 2025 10:53:55 GMT

Replacement q box when we fist plugged it in made a clicking noise we lifted it up and a piece of white plastic fell out, we can only get as far as the hello in black don't get as far as blue screen.

Re: Qboxnot working

PandJ2020 — Tue, 26 Aug 2025 11:28:05 GMT

Sounds like you'll need to contact Sky for another replacement. (I suspect there a no longer any brand new boxes to supply)

Might be worth resetting your remote so see if that allows you to continue.

Press the buttons 7 & 9 together on the remote until it’s led flashes four times.
Then press 1 & 3 together until the led flashes twice then follow onscreen instructions to repair the remote.

Re: Qboxnot working

Cjw3 — Tue, 26 Aug 2025 12:45:08 GMT

Thanks tried all that even got it to 2 of 2 software update but not a thing happens. It's so hard to get answers from sky thinking about quitting altogether after 25 years.

Re: Qboxnot working

MightyQuinn — Tue, 26 Aug 2025 15:25:50 GMT

@Cjw3 wrote:
thinking about quitting altogether after 25 years.

Hi @Cjw3 This Article shows you how to cancel your subscription(s). Of course, it involves you having to get in contact with Sky. They don't make it easy.