topic Re: Paramount Plus freezing on ads (error 9999) in Sky Q

Paramount Plus freezing on ads (error 9999)

CCroft — Sun, 24 Aug 2025 21:04:55 GMT

Hi,

I have an issue with Paramount Plus freezing every time it goes to ads.

I know this has been answered before but the answer there was 'we're looking into it' several months ago, and this is a live issue this week so I am starting new.

I have looked into other answers for this and I have tried:

- refreshing the apps in the settings menu

- turning the power off to the Sky box and resetting, then going into a program and leaving it paused for a few minutes

- going back Home and reopening P+

None of this has made any difference , programmes are still hanging.

mostly when watching Deep Space Nine but when we e tried to watch other stuff it seems to have the same problem so I don't think its programme related.

really frustrating and need a solution!

Re: Paramount Plus freezing on ads (error 9999)

stereohaven — Mon, 25 Aug 2025 12:07:29 GMT

@CCroft

As per this megathread on the issue, I'm not sure there is a solution currently, but you can use Paramount Plus on another device if you have one.

Re: Paramount Plus freezing on ads (error 9999)

CCroft — Mon, 25 Aug 2025 12:48:16 GMT

That was months ago! Frankly this isn't good enough that Sky haven't fixed this yet. Part of the reason for posting agin was to try and get an update.

I can't watch as a family on another device, that's not exactly a helpful suggestion (I know you're doing your best, it's just frustration at the situation talking)

Re: Paramount Plus freezing on ads (error 9999)

stereohaven — Mon, 25 Aug 2025 13:18:23 GMT

@CCroft

Don't worry, I get it.

I got annoyed at Sky for the long running YouTube issue (another monster thread), turns out it was a YouTube issue. It could well be the same with Paramount Plus.

In the meantime, if you have a spare HDMI port on your TV then I suggest investing in a device built for streaming, which Sky Q wasn't really when it came out.

A Roku streaming stick is great value and gives you a flexible back up device that was built for apps. Good for the blood pressure as well, rather than putting all your eggs in one basket. 👍