topic Re: No viewing card received in Sky Q

No viewing card received

Andy402 — Sat, 23 Aug 2025 19:53:11 GMT

Hi my sky q was installed over a week ago and I still have not received my viewing card which can I contact?

Re: No viewing card received

Daniel0210 — Sat, 23 Aug 2025 20:07:43 GMT

If the viewing card hadn't arrived in the post the engineer would usually have spares in the van, so what happened during the installation?

Re: No viewing card received

Andy402 — Sat, 23 Aug 2025 20:10:28 GMT

When the engineer arrived he did try and set up another card but he couldn't and told me I would receive on in the post this was over a week ago now and still no card received

Re: No viewing card received

Daniel0210 — Sun, 24 Aug 2025 04:56:01 GMT

@Andy402

Strange the engineer just left it like that. Contact Sky and explain what's happened. They'll hopefully send another card or preferably another engineer with a card. Once the box is up and running contact Sky again and ask for a credit to be placed on your Sky account for the period of no service.

Re: No viewing card received

Chodley — Sun, 24 Aug 2025 06:52:35 GMT

Call them using the number under more help on their site or app. Should still be there.

Not saying anything tends to encourage a human contact.