topic Re: No service in Sky Q

No service

Niki+2 — Sat, 23 Aug 2025 16:27:16 GMT

Is anyone else got no signal at the moment

Re: No service

BenJoBanjo — Sat, 23 Aug 2025 16:34:44 GMT

@Niki+2 wrote:
Is anyone else got no signal at the moment

Just you. Try rebooting your box & check the cables at the back.

Re: No service

Daniel0210 — Sat, 23 Aug 2025 16:37:59 GMT

@Niki+2
No signal and no satellite signal issues are different .

A message displaying ”no signal” tends to be generated from your TV and normally means your TV’s not seeing the Sky box on the relevant HDMI input.

If you’re seeing a “no satellite signal” message check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Otherwise it’s very likely a dish misalignment or possibly a failing LNB (on the arm of the dish) so check the troubleshooting on this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish. If it doesn’t you’ll need to contact Sky to book an engineer appointment.

If you are connected to a communal dish you need to liaise directly with your building management company / landlord who will have their approved engineers to contact.

It’s worth noting that:

▪️ a misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels

▪️ a Sky Q box requires a periodic 'Keep alive' signal that is delivered via the satellite so if that isn’t received the box will close down until the satellite signal is restored.

Re: No service

Simon293 — Sat, 23 Aug 2025 16:40:07 GMT

Yep. Portsmouth postcode

Re: No service

TimmyBGood — Sat, 23 Aug 2025 17:12:19 GMT

@Simon293 wrote:

Portsmouth postcode

Satellite television has a transnational footprint: if broadcast from Astra 28.2E failed it would affect over ten million households in UK and RoI (and very shortly afterwards this forum would melt ; )

Re: No service

Daniel0210 — Sat, 23 Aug 2025 17:03:22 GMT

@Simon293

Try the advice in my post above yours.