topic Unable to download Sky Witness in UHD from catch up in Sky Q

Download Failed No Subscription

TumblingBill — Fri, 22 Aug 2025 18:00:57 GMT

Hello. Trying to download the first episode of Peacemaker Season 2 in UHD but it keeps failing for no subscription. I have the correct packages as can download other stuff in UHD today but this one episode fails. Any ideas?

Re: Download Failed No Subscription

MightyQuinn — Fri, 22 Aug 2025 18:04:56 GMT

Hi @TumblingBill I can confirm that it is a general problem with that download. You can report it to viewer relations by emailing viewerR@sky.uk

Downloading UHD Content

Craig1701 — Fri, 22 Aug 2025 18:24:52 GMT

I have a UHD subscription but suddenly today I can't download any UHD content including Peacemaker season 2 episode 1 and the Jackie Stewart documentary? Any ideas?

Re: Download Failed No Subscription

Daniel0210 — Fri, 22 Aug 2025 18:32:05 GMT

@Craig1701

I have moved your post into this thread already discussing this topic.

Re: Downloading UHD Content

Mike+L — Fri, 22 Aug 2025 19:13:22 GMT

I find sometimes my box drops it's video format setting back to HD. Check the Audio Visual under settings. That was the first thing I checked when I couldn't download this content.

Clearly in this case not that issue.

Why is sky support so bad

Gagaaa — Fri, 22 Aug 2025 20:17:37 GMT

I have tired 20 times to get an answer to a simple question - why will I movie I have purchased on sky movie's not download to watch!!

Re: Download Failed No Subscription

S+P+A — Fri, 22 Aug 2025 20:20:03 GMT

Just trying to download the chicago episodes in UHD, but also getting "no subscription". Rebooted everything and now updating software (slow and not informative). Wonder why I bother paying extra!

Re: Download Failed No Subscription

JJStrap — Fri, 22 Aug 2025 20:24:52 GMT

How exactly is enailing Sky the answer to this issue?

Surely if it is a known issue, why does anyone need to email?

I can't watch this show in UHD even though Sky charges me through the nose for the privilege. Seriously considering binning Sky tbh, it's a joke...

Re: Download Failed No Subscription

derekbrooks — Fri, 22 Aug 2025 20:26:08 GMT

Having same issue with all programmes with the option to download a UHD version, however, if I go back to the previous episode no problem to doanload, so its only this weeks programmes affected.

Unable to download Sky Witness in UHD from catch up

S2EXF — Fri, 22 Aug 2025 21:16:26 GMT

Unable to download Sky Witness programmes in UHD from catch up on Sky Q. Message says "Failed, no subscription "

Another Sky glitch, that they will deny and do nothing about?

Re: Unable to download Sky Witness in UHD from catch up

IanAll — Fri, 22 Aug 2025 21:49:45 GMT

I am getting the same issue, I have tried ringing and just get cut off

Failed, no subscriprion....

Al103 — Fri, 22 Aug 2025 22:39:33 GMT

Hi. Trying to download s10 e17 of pisode of Chicago Med in UHD but it keeps failing for no subscription. I have the correct packages as have been watching previous episodes, but this one episode fails. Anything else I can do?

Re: Download Failed No Subscription

Myddrin — Fri, 22 Aug 2025 22:55:33 GMT

This isn't really an answer so what's going on? I have the same issue with the new Peacemaker!

Re: Download Failed No Subscription

Steveylou — Sat, 23 Aug 2025 08:44:41 GMT

I'm also having the same problem with Peacemaker. I'm able to download it in HD, but if I try to download it in UHD I'm getting a "Failed, No Subscription" error. This is despite paying extra for UHD.

Has anyone been able to get it to work?

Re: Download Failed No Subscription

BJQ1972 — Sat, 23 Aug 2025 09:11:59 GMT

It just seems to affect UHD programs uploaded from Thursday onwards for me.

I downloaded the new episodes of FBI and FBI International on Thursday evening, and they downloaded fine, but they won't redownload now. Fire Country from wednesday downloads OK.

Re: Download Failed No Subscription

derekbrooks — Sat, 23 Aug 2025 09:54:54 GMT

I tried this morning but still no joy. It is a Sky issue not our boxes. I guess we just have to wait for them to sort out. Maybe after Bank Holiday now. It seems only the latest episodes from Thursday on. Annoying but at least not my end.

Re: Download Failed No Subscription

Myddrin — Sat, 23 Aug 2025 10:01:20 GMT

As mentioned above, I've mailed viewerr@sky.uk. Whether it does any good time will tell!

Re: Download Failed No Subscription

Myddrin — Sat, 23 Aug 2025 10:18:10 GMT

Had a response

Good morning Dave,

Thank you very much for contacting us about Peacemaker series 2 episode 1 on Sky Max.

I'm sorry to read you've experienced issues when trying to download this episode in UHD. I've now raised this with our support teams who are currently investigating. We hope to have this available on our service as quickly as possible

Re: Download Failed No Subscription

S+P+A — Sat, 23 Aug 2025 10:19:17 GMT

I did the same (sent an email). Just had a reply this morning and they have reported it to the appropriate area.

Re: Download Failed No Subscription

P77 — Sat, 23 Aug 2025 10:30:20 GMT

Still not working, tried to download Chicago PD UHD failed, no subscription...😡