topic Re: Tv goes black, can hear programme. in Sky Q

Tv goes black, can hear programme.

FionaWoody — Fri, 22 Aug 2025 17:38:27 GMT

Sky a goes black after about 2 hours of viewing, can hear the programme but can't change any settings as I can't see anything. Have done the usual turn off things. Works again next day....until 2 hours later. And why can't you directly chat to sky!

Re: Tv goes black, can hear programme.

MightyQuinn — Fri, 22 Aug 2025 17:48:00 GMT

Hi @FionaWoody Are you sure that you TV does not have an auto power saver by blanking the screen if no interaction occurs (like volume change) set to two hours. I have mine set to 24 hours.

Re: Tv goes black, can hear programme.

FionaWoody — Fri, 22 Aug 2025 18:14:27 GMT

No, if we change off sky q it's ok...then go back to sky q and it's still blank....

Re: Tv goes black, can hear programme.

MightyQuinn — Fri, 22 Aug 2025 18:43:52 GMT

Hi @FionaWoody Try changing the ECO settings to Active or None. Standby Settings

Re: Tv goes black, can hear programme.

FionaWoody — Fri, 22 Aug 2025 20:36:47 GMT

Ok, have done, thanks. Will see what happens but we've had this sky Q for years and this has never happened 🤷🏻‍♀️

Re: Tv goes black, can hear programme.

xenon81 — Fri, 22 Aug 2025 20:56:21 GMT

It shouldn't be eco mode as that takes 4 hours to activate (except after 11pm) and it turns the box into standby so you wouldn't be able to still hear the programme.

Re: Tv goes black, can hear programme.

Chodley — Sat, 23 Aug 2025 06:45:13 GMT

Agreed. This is very weird

Re: Tv goes black, can hear programme.

FionaWoody — Sat, 23 Aug 2025 08:44:54 GMT

Spoke to sky and they are sending a new box....they suggested an engineer but a new box sounds way easier!

Re: Tv goes black, can hear programme.

MightyQuinn — Sat, 23 Aug 2025 09:26:45 GMT

@FionaWoody wrote:
Spoke to sky and they are sending a new box....they suggested an engineer but a new box sounds way easier!

Hi @FionaWoody We can't say it offten enough, please remember to keep your viewing card, and swap the power lead with the box.