topic Re: Second TV reception in Sky Q

Second TV reception

DON36 — Fri, 22 Aug 2025 08:50:54 GMT

What do I need to extend my Sky reception to a TV in anotherv room

Re: Second TV reception

caesarome — Fri, 22 Aug 2025 09:16:28 GMT

@DON36

Are you a Sky+ or Sky Q customer ?

Re: Second TV reception

DON36 — Fri, 22 Aug 2025 09:24:59 GMT

Not sure. Nothing on my contract details states either if these. I note that on MySky there is an offer of Multiscreen for £8 pm so this may be what I'm after?

Re: Second TV reception

DON36 — Fri, 22 Aug 2025 10:49:51 GMT

Now confirmed I'm a SkyQ customer.

Re: Second TV reception

mike+simmonds — Fri, 22 Aug 2025 11:45:58 GMT

Hi @DON36

You need multi screen and one mini box (they should come as a package )

The mini box is literally that - a small

black box which connects wirelessly to your main Sky Q box and plugs in to your second TV with an HDMI cable.

It will allow you to view your existing Sky channels (other than UHD) on a second TV

Depending on the distance between the main box and mini box (and the thickness of walls in your home) it will either connect perfectly or not.

if not then you might need to ask for a booster box to bridge the gap beteeen the two , but you will probably need to try without first to see how you get on.

Anything you have recorded on your main box can be viewed on your mini box (again, not UHD) . Anything you record from your mini box isn't recorded on that box as such - it sends a signal to your main box and records on there.

Re: Second TV reception

DON36 — Fri, 22 Aug 2025 13:56:11 GMT

Thanks for your help - really useful. I found the Multiscreen area in "Manage your Sky TV" and "ordered" 1 mini box. The message accompanying this was "To add Multiscreen you need to checkout via your basket" but I've been unable to locate "basket". I checked "my orders" but nothing there so how do I take this forward?

Re: Second TV reception

mike+simmonds — Fri, 22 Aug 2025 14:43:00 GMT

Can you work your way through the virtual assistant to reach a person @DON36 ?

https://www.sky.com/help/sky-tv/sky-tv-q/q-my-account/q-orders

Re: Second TV reception

DON36 — Fri, 22 Aug 2025 15:32:18 GMT

I've tried that but no joy. I keep getting the same response even when I specifically ask for account suppoty from a member of staff. I'll try the "Contavt us" route.

Re: Second TV reception

mike+simmonds — Fri, 22 Aug 2025 15:40:44 GMT

Do you have the option to upgrade from your Sky Q menu @DON36 ?

Go to your TV and your Sky Q menu. Then right down at the bottom you will see MySky

Press enter on there

Go along to "upgrades and accessories" and see if there is a section for "Sky Q multiscreen"

That will offer you some ways to upgrade if the option is there.

Re: Second TV reception

DON36 — Fri, 22 Aug 2025 18:13:32 GMT

I think I've managed it now. Thanks for your help.

Re: Second TV reception

mike+simmonds — Fri, 22 Aug 2025 18:21:42 GMT

That's great @DON36

Hope it connects ok 👍

Re: Second TV reception

DON36 — Sat, 23 Aug 2025 19:01:13 GMT

Sky mini box received, installed & working fine. Thanks again for your help. The bit that was "missing" from the MySky site was referral/direction to the Sky store.

Re: Second TV reception

mike+simmonds — Sat, 23 Aug 2025 19:27:07 GMT

That was quick @DON36 😅

glad it's working for you.