topic Re: Downloading on sky q in Sky Q

Downloading on sky q

Scoony — Wed, 20 Aug 2025 21:57:21 GMT

Today my sky q has stopped downloading. Will record and play fine. When trying to download only reaches 1%. Have rebooted. Reset. Etc.

Re: Downloading on sky q

Daniel0210 — Thu, 21 Aug 2025 04:31:07 GMT

@Scoony

Try clearing the download queue completely including from the deleted section of Manage then trying again.

Re: Downloading on sky q

Scoony — Thu, 21 Aug 2025 06:51:38 GMT

Yes tried that. Still no luck.

Re: Downloading on sky q

Daniel0210 — Thu, 21 Aug 2025 06:55:46 GMT

@Scoony

Try rebooting your broadband then rebooting your Sky Q box…

~ Using the remote put your main Sky Q box into standby
~ switch the box off at the plug
~ wait at least 30 seconds and then switch the box back on at the plug
~ follow the on screen instructions
~ when the screen goes blank and the blue Q stops pulsating wait another 30 seconds
~ press the 🏠 button

Allow 5-10 minutes before things hopefully revert back to normal.

Re: Downloading on sky q

Scoony — Thu, 21 Aug 2025 10:09:09 GMT

Unfortunately didn't work either.