topic 2 sky mini boxes not working saying subscription in Sky Q

2 sky mini boxes not working saying subscription

Rob271089 — Thu, 21 Aug 2025 02:06:17 GMT

I have to sky q mini boxes and they are both showing the same fault

' please check your subscription entitles you tongue this channel

Re: 2 sky mini boxes not working saying subscription

Daniel0210 — Thu, 21 Aug 2025 04:26:19 GMT

@Rob271089

What channel(s) is this?

Re: 2 sky mini boxes not working saying subscription

Rob271089 — Thu, 21 Aug 2025 06:35:51 GMT

This is for all channels on both sky q mini boxes

Re: 2 sky mini boxes not working saying subscription

Daniel0210 — Thu, 21 Aug 2025 06:39:04 GMT

@Rob271089
Try a reboot of the main Sky Q box, then once that’s back up and running do the same with the mini boxes -
~ Using the remote put your main Sky Q box into standby
~ switch the box off at the plug
~ wait at least 30 seconds and then switch the box back on at the plug
~ follow the on screen instructions
~ when the screen goes blank and the blue Q stops pulsating wait another 30 seconds
~ press the 🏠 button

Allow 5-10 minutes before things hopefully revert back to normal.