topic Re: LG TV which has stopped recognising the Sky Q box in Sky Q

LG TV which has stopped recognising the Sky Q box

dm2386 — Thu, 18 Jul 2024 15:15:23 GMT

I have an LG TV which has stopped recognising the Sky Q box - it simply says no signal, having been working fine in the past. I have tried rebooting the Sky box etc (which also works fine on another TV in the house). The loss of Sky coincided with the loss of BBC channels on Live TV - these are now working, but with very poor picture quality. Any ideas?

Re: LG TV which has stopped recognising the Sky Q box

GD1 — Thu, 18 Jul 2024 15:37:10 GMT

@dm2386 Try the following: Power up Sky Q box, wait a couple of minutes, then on the Sky remote press the following buttons Home1080Home, this will reset the output on the Sky Q box to 1080 and the TV should pick it up again.

Re: LG TV which has stopped recognising the Sky Q box

Chamlett — Thu, 18 Jul 2024 16:04:57 GMT

I am having the same problem and that did not work

Re: LG TV which has stopped recognising the Sky Q box

twilight+princess — Thu, 18 Jul 2024 19:30:08 GMT

Ensure the tv is on the correct connection - usually HDMI1 but could be HDMI2. If you have pets then they can step on the remote & change settings.

Re: LG TV which has stopped recognising the Sky Q box

dm2386 — Fri, 19 Jul 2024 14:32:31 GMT

Thank you for your suggestion - I have tried this, but unfortunately it makes no difference.

As I said in the original post, the Sky Q box works on another TV (Samsung) in another room.

The problematic connection is on the LG TV, but this is wall mounted and connected by an HDMI cable which does not come into contact with anybody / thing which might have dislodged it!

Re: LG TV which has stopped recognising the Sky Q box

popacatapetal — Fri, 19 Jul 2024 15:13:16 GMT

You haven't inadvertently changed the TV setting to default to Freeview.

I'm not familiar with LG tvs but it might be worth checking the TV menu settings. but there may be a tab to select Sky TV on a menu tab as per a Samsung TV.

Re: LG TV which has stopped recognising the Sky Q box

twilight+princess — Sat, 20 Jul 2024 15:45:28 GMT

I was referring to changing the input via the TV remote, it's possible to accidentally click on the input key then change it which would affect what's shown onscreen.

Re: LG TV which has stopped recognising the Sky Q box

Suzie20 — Mon, 02 Dec 2024 19:51:34 GMT

No didn't work

Re: LG TV which has stopped recognising the Sky Q box

twilight+princess — Mon, 09 Dec 2024 18:23:04 GMT

Check too that the HDMI cable is still connected to the back of the Sky box, also try a different cable.

Re: LG TV which has stopped recognising the Sky Q box

mE182 — Mon, 16 Dec 2024 20:01:10 GMT

Hi I had this issue and I think I have found the issue.

On lg TV with the sky box turned on (green light) turn off the HDMI-CEC setting and see if that works as it has for me so far.

Re: LG TV which has stopped recognising the Sky Q box

Geoff123 — Wed, 08 Jan 2025 18:03:20 GMT

I have been experiencing the same problem for over a year.

LG tv, same as you.

Restarted Sky at least once a week. Check Hdmi connections.

The problem is with LG. Never had this problem for 4 years with Sony.

LG just doesnt connect with Sky. Nobody has a working solution.

Re: LG TV which has stopped recognising the Sky Q box

mE182 — Wed, 08 Jan 2025 18:12:56 GMT

I have sorted this out and so far no more issues

On your sky box

Settings

Audio/Visual

Turn off HDMI Control.

Also in sky box

Settings

Preferences

Turn off Smart standby mode.

Restart TV and sky box and this should work.

Let me know how this works

Re: LG TV which has stopped recognising the Sky Q box

geddy76 — Mon, 10 Mar 2025 06:58:49 GMT

This is a problem with the TV's ARC / E-ARC function. (If you have a soundbar connected, that too will stop functioning correctly.) If you're lucky you probably just need to update your software. This worked for me... For about 4 days. Then I had no further updates. So what next? It's clearly a software issue with the TV. Not new cables, and I'm sure you have everything plugged in and set to correct channels. I tried resetting the TV software back to factory settings, which didn't work. People keep saying unplug all the electrics, I have tried that and it still doesn't work. The thing is, this has also happened to my older Samsung TV, so it's clearly a problem with ARC/E-ARC, rather than inherent on just my TV. I wish there was a clear, guaranteed fix. It's so frustrating.

Re: LG TV which has stopped recognising the Sky Q box

MarkA30 — Wed, 20 Aug 2025 19:39:37 GMT

I used mE182 and switched off HDMI control via Settings - Start up and Stand - HDMI Control off.

However, there is a much simpler solution to the No Signal message after you have closed Sky.

Hold the Sky Remote powerbutton for about 3 seconds!

Re: LG TV which has stopped recognising the Sky Q box

Chodley — Wed, 20 Aug 2025 22:05:52 GMT

@geddy76 wrote:
This is a problem with the TV's ARC / E-ARC function. (If you have a soundbar connected, that too will stop functioning correctly.) If you're lucky you probably just need to update your software. This worked for me... For about 4 days. Then I had no further updates. So what next? It's clearly a software issue with the TV. Not new cables, and I'm sure you have everything plugged in and set to correct channels. I tried resetting the TV software back to factory settings, which didn't work. People keep saying unplug all the electrics, I have tried that and it still doesn't work. The thing is, this has also happened to my older Samsung TV, so it's clearly a problem with ARC/E-ARC, rather than inherent on just my TV. I wish there was a clear, guaranteed fix. It's so frustrating.

You shouldn't have the Q attached to an eARC input though?

Re: LG TV which has stopped recognising the Sky Q box

Chodley — Wed, 20 Aug 2025 22:06:21 GMT

@MarkA30 wrote:
I used mE182 and switched off HDMI control via Settings - Start up and Stand - HDMI Control off.
However, there is a much simpler solution to the No Signal message after you have closed Sky.

Hold the Sky Remote powerbutton for about 3 seconds!

This sounds like you're just turning the TV off?

Re: LG TV which has stopped recognising the Sky Q box

MarkA30 — Fri, 22 Aug 2025 06:47:03 GMT

Yes true. I tried to edit.

But we couldn't switch our TV off without thr signal message, which is what got me here. But not thr same issue as others are facing I admit.

Re: LG TV which has stopped recognising the Sky Q box

hrai — Fri, 22 Aug 2025 18:29:25 GMT

Probably done but as it sounds like that (due to wall mounting?) you can't access the socket have tried connecting another device to the tv using the same cable & hdmi socket - games console, dvd player, laptop, pc etc. - to eliminate them as a source of the error?

Re: LG TV which has stopped recognising the Sky Q box

Jefsed — Sat, 31 Jan 2026 13:12:00 GMT

Your solution fixed the problem...thank you!