topic Re: Tv shuts down in Sky Q

Tv shuts down

Roy+wx — Wed, 20 Aug 2025 13:04:25 GMT

Tv will shut itself down and unable to restart. Once this has happened we are unable to reboot tv until it feels like it....

Re: Tv shuts down

MightyQuinn — Wed, 20 Aug 2025 13:11:59 GMT

Hi @Roy+wx Do you mean the TV, or the Sky Q box?

Re: Tv shuts down

Roy+wx — Wed, 20 Aug 2025 13:19:07 GMT

TV Will shut down and needs to be powered off to try restarting. 9 ti.es out of 10 screen will flicker and then shut down again

Re: Tv shuts down

MightyQuinn — Wed, 20 Aug 2025 14:07:25 GMT

Hi @Roy+wx Please answer the question. This is a help community for the Sky Q box, you will need to talk to your TV manufacturer for help with your TV.

Re: Tv shuts down

Roy+wx — Wed, 20 Aug 2025 15:49:38 GMT

I do not know at present whether is Q box or tv

Re: Tv shuts down

MightyQuinn — Wed, 20 Aug 2025 17:25:01 GMT

Hi @Roy+wx Describe exactly what happens when you say "TV shuts down". Does the TV turn off completely or is it simply a blank screen. What happens to the Sky Q box, does the light remain on green? Do you see any error messages etc.

Re: Tv shuts down

Chodley — Wed, 20 Aug 2025 17:32:49 GMT

@Roy+wx wrote:
I do not know at present whether is Q box or tv

Try pressjng the menu button on the tv remote when it happens. Simple diagnosis. If that works, it's the Q box that's locked up/shutdown.

Re: Tv shuts down

Roy+wx — Thu, 21 Aug 2025 12:40:03 GMT

Pressing any buttons on remote before or whilst it is in the process of shutting down makes no difference. To try again you have to power off and on again

Re: Tv shuts down

Chodley — Thu, 21 Aug 2025 12:56:36 GMT

I don't mean while it's happening. I meant afterwards to confirm the TV is still working and operating normally so you know it's the Q box that has gone wrong. Hence "diagnostic".

Re: Tv shuts down

Roy+wx — Thu, 21 Aug 2025 13:17:35 GMT

Press button on tv, light flashes until tv comes on. Pi ture comes up momentarily. Then switches off. Tv light flashes slowly until repress to retry power recycle

Nothing on remote works

Re: Tv shuts down

Chodley — Thu, 21 Aug 2025 13:21:30 GMT

Ok sounds like you need to talk to the TV supplier.

Re: Tv shuts down

Roy+wx — Thu, 21 Aug 2025 13:35:01 GMT

Thnx. I have engineer booked this afternoon

Re: Tv shuts down

Chodley — Thu, 21 Aug 2025 13:35:36 GMT

A Sky engineer or from the TV manufacturer?

Re: Tv shuts down

Roy+wx — Thu, 21 Aug 2025 13:40:27 GMT

TV engineer