topic Engineer did not turn up in Sky Q

Engineer did not turn up

AdamM1 — Wed, 20 Aug 2025 09:00:07 GMT

Engineer did not turn up for Sky Q problem and unable to contact anyone.

Spent the whole afternoon waiting.

No communication from Sky.

Terrible service.

Re: Engineer did not turn up

PandJ2020 — Wed, 20 Aug 2025 09:05:31 GMT

Do you have a question?

Re: Engineer did not turn up

Daniel0210 — Wed, 20 Aug 2025 09:24:50 GMT

@AdamM1

Customers who book an engineer for their Sky Q equipment should now receive a tracking link on the day of the planned visit. This will show when their engineer is expected to arrive.

Unfortunately some jobs take longer than expected and then impact appointments for later in the day.

Re: Engineer did not turn up

AdamM1 — Wed, 20 Aug 2025 11:23:53 GMT

Yes but mine was yesterday and it just says in progress and can't get any further updates

Re: Engineer did not turn up

Daniel0210 — Wed, 20 Aug 2025 11:30:48 GMT

@AdamM1

I gathered that as you mentioned afternoon. You will need to contact Sky to see why there was a no show and rearrange.