topic Re: My sky not working in Sky Q

My sky not working

Car29 — Tue, 19 Aug 2025 13:49:22 GMT

My sky box is not connecting to my tv

Re: My sky not working

Car29 — Tue, 19 Aug 2025 13:57:39 GMT

My brand new skybox is suddenly not talking to my tv. I can see it is recording programmes and the on/off lights work. Also the remote is new and works but not to the tv

Re: My sky not working

Mark39 — Tue, 19 Aug 2025 14:07:29 GMT

You've posted in the Sky+ forum, but there are no new Sky+ boxes. Do you have Sky Q, perhaps?

Re: My sky not working

Car29 — Tue, 19 Aug 2025 15:27:11 GMT

You're probably right I have a Q box but not a glass tv, when it was fitted I was told it was mark 2 but that is irrelevant as it was installed by a sky engineer so it must be installed correctly as it has been working ok until it suddenly isn't

Re: My sky not working

Daniel0210 — Tue, 19 Aug 2025 15:30:19 GMT

@Car29

I've moved your thread to the Sky Q board. Are you seeing any error message on screen?

Re: My sky not working

Car29 — Tue, 19 Aug 2025 17:04:58 GMT

I have screen to look at as it's blank. But my free view is working ok as are all other tv functions the fault is the skybox

Re: My sky not working

MightyQuinn — Tue, 19 Aug 2025 17:09:29 GMT

Hi @Car29 It sounds like your TV is not on the correct HDMI input. Try cycling through the HDMI inputs with the Sky Q remote (if it is paired) or your TV remote.

Re: My sky not working

Car29 — Tue, 19 Aug 2025 23:38:00 GMT

It is the correct HDMI as I have it for years with no problems and when sky engineer changed boxes recently it was correctly fitted and working. Then for no reason it wasn't surely can only be skybox as everything else is ok

Re: My sky not working

Quoman7 — Wed, 20 Aug 2025 06:55:55 GMT

@Car29 wrote:

It is the correct HDMI as I have it for years with no problems and when sky engineer changed boxes recently it was correctly fitted and working. Then for no reason it wasn't surely can only be skybox as everything else is ok

Hi @Car29 Try placing both your TV and SKYQ box on standby, then on your SKY remote press the SKY logo button on the top of the remote, this should start your SKYQ box and then your TV with hopefully a picture?

Re: My sky not working

nigea99 — Wed, 20 Aug 2025 07:03:26 GMT

@Car29 wrote:

It is the correct HDMI as I have it for years with no problems and when sky engineer changed boxes recently it was correctly fitted and working. Then for no reason it wasn't surely can only be skybox as everything else is ok

hi @Car29

When the SKY Q box is on try pressing the following keys in sequence on the SKY Q remote

Home 1 0 8 0 Home

Re: My sky not working

Car29 — Wed, 20 Aug 2025 13:15:42 GMT

Woke up this morning and the skybox is suddenly working, thanks everyone for your help