topic Re: Frustrating Sky Q in Sky Q

Frustrating Sky Q

Fedup2025 — Mon, 18 Aug 2025 17:23:53 GMT

For several weeks my Sky q tv will just close down then open on the apps home page but I cannot do anything to move on. I have to turn everything off, wait and then turn back on. I am fed up my subscription costs a fortune and I can't get direct help.

Re: Frustrating Sky Q

Laing1 — Mon, 18 Aug 2025 18:57:08 GMT

@Fedup2025 wrote:

For several weeks my Sky q tv will just close down then open on the apps home page but I cannot do anything to move on. I have to turn everything off, wait and then turn back on. I am fed up my subscription costs a fortune and I can't get direct help.

@Fedup2025 You could try resetting the settings in the Q boxes hidden menu.
To enter the hidden menu press the home button and scroll down to settings but do not select settings.
With settings highlighted press 0 0 1 then select
Only Carry out the first Reset being Reset Settings as the others will wipe all recordings.
After the reset you will have to re-pair your remote assuming you are using a bluetooth remote by pressing 1 and 3 together on the remote

Re: Frustrating Sky Q

Fedup2025 — Mon, 18 Aug 2025 20:06:36 GMT

Thanks very much I will try that

Re: Frustrating Sky Q

Chodley — Mon, 18 Aug 2025 20:33:18 GMT

Does sound like the box may be starting to fail