topic Re: Programmes still recording despite removing series link in Sky Q

Programmes still recording despite removing series link

Collinsc — Mon, 18 Aug 2025 12:39:34 GMT

Please help!

For ages and ages, we have had the issue where we remove a series link but the programme continues to record.

At my wits end here, any help appreciated!

Thanks

Re: Programmes still recording despite removing series link

PandJ2020 — Mon, 18 Aug 2025 12:42:19 GMT

Have you checked all recordings in the scheduled menu?

Re: Programmes still recording despite removing series link

caesarome — Mon, 18 Aug 2025 12:57:20 GMT

@Collinsc

Have you removed the series link first before deleting the scheduled recording and also made sure there isn't multiple entries for the same program ?

Re: Programmes still recording despite removing series link

Collinsc — Mon, 18 Aug 2025 18:15:46 GMT

I have selected "Remove series link" from the recordings page.

Re: Programmes still recording despite removing series link

Collinsc — Mon, 18 Aug 2025 18:16:32 GMT

Hi, Yes thats what i do.

yes ive checked that.

thanks

Re: Programmes still recording despite removing series link

Collinsc — Sun, 24 Aug 2025 12:22:21 GMT

Any other thoughts? 🙂

Anyone from Sky able to help? Will they respond on here or do i need to contact directly?

Thanks

Re: Programmes still recording despite removing series link

Daniel0210 — Sun, 24 Aug 2025 12:28:23 GMT

@Collinsc

As @caesarome and @PandJ2020 have indicated, go into…

Recordings / Scheduled / find the programme / remove series link / then cancel recording

That's what Sky will advise if you contact them. (Sky won't respond to you on here).

Re: Programmes still recording despite removing series link

Collinsc — Sun, 24 Aug 2025 16:27:47 GMT

Thanks for confirming sky wont respond on here.

I have done all of this. Thanks

Re: Programmes still recording despite removing series link

Chodley — Sun, 24 Aug 2025 20:44:21 GMT

we'll be able to escalate on here to Sky soon but not at the moment, maybe in a week or two.

Re: Programmes still recording despite removing series link

Collinsc — Mon, 25 Aug 2025 16:33:45 GMT

Thanks! appreciated.

Re: Programmes still recording despite removing series link

ozsat — Mon, 25 Aug 2025 17:48:25 GMT

When you do this you will still (usually) get one more recording. Although the link is scheduled it would have already created the next recording.

So you have to cancel the link and also find the next episode and cancel that too.

@Collinsc wrote:
I have selected "Remove series link" from the recordings page.

Re: Programmes still recording despite removing series link

Collinsc — Fri, 21 Nov 2025 11:55:30 GMT

@Chodley This is still happening... how can i escalate this please?

Below screenshots show:

1. The programme series has been deleted

2. The programme has STILL downloaded

3. The programme has "Add deries link" proving that I have not scheduled the series record.

What I neglected to do is get a photo to show that the next episode has not been recorded 'individually',

Shows series is deletedShows it has still recordedShows 'Add series linnk'

P.S No critiquing of the 'Married at First Sight' viewing (It's the Wife's... honest)

Thanks

Re: Programmes still recording despite removing series link

Collinsc — Fri, 26 Dec 2025 21:19:07 GMT

@Chodley - can you help escalate this please?

thanks

Re: Programmes still recording despite removing series link

PandJ2020 — Fri, 26 Dec 2025 21:37:37 GMT

@Collinsc wrote:
@Chodley - can you help escalate this please?
thanks

There's no escalation from here. You will have to call Sky.

Re: Programmes still recording despite removing series link

Chodley — Sat, 27 Dec 2025 14:22:11 GMT

Has it downloaded (not recorded) because the previous episode was watched so it teed it up?