topic Re: New minibox Q to be returned not required in Sky Q

New minibox Q to be returned not required

Phillipsamuel — Mon, 18 Aug 2025 12:35:45 GMT

I was upgraded yesterday to skyQ large sky box.The engineer said I have minis box to fit in another room.I told him that was cancelled from customers sevices.He told me to send it back.What is the address to send it back too.

Re: New minibox Q to be returned not required

MightyQuinn — Mon, 18 Aug 2025 12:52:45 GMT

Hi @Phillipsamuel Return information can be found https://www.sky.com/help/articles/return-tv-broadband

I personally would contact Sky first and ensure you are not being charged for Multiscreen or it was part of a free upgrade.

Re: New minibox Q to be returned not required

Daniel0210 — Mon, 18 Aug 2025 12:50:08 GMT

@Phillipsamuel

You need to contact Sky. They can confirm that the mini box was correctly cancelled, your Multiscreen subscription was cancelled if no longer required and they should then send out return packaging.

Re: New minibox Q to be returned not required

caesarome — Mon, 18 Aug 2025 12:50:13 GMT

@Phillipsamuel

You can use whatever boxes you have or can get as this link will help you to print the return label and return it via Royal Mail:

https://www.sky.com/help/articles/return-tv-broadband

Add a note inside with your account number and a list of equipment you have included.
Make sure you get and keep proof of posting when sending this off.

Re: New minibox Q to be returned not required

nigea99 — Mon, 18 Aug 2025 13:01:03 GMT

@Phillipsamuel wrote:

I was upgraded yesterday to skyQ large sky box.The engineer said I have minis box to fit in another room.I told him that was cancelled from customers sevices.He told me to send it back.What is the address to send it back too.

hi @Phillipsamuel

as the others have intimated, it is best not to just send the mini box back, as there is a risk that it is not then properly registed, so do check that multiscreen has either not been added or has been cancelled & double check that they are expecting the return before sending.

In any case, as mentioned do get & keep the proof of posting (almost indefinitely) as we often see the system not properly registering the returns and customs being charged non-retrun fees.