https://helpforum.sky.com/t5/Sky-Q/Remote-only-working-when-sky-box-is-on-show/m-p/5061552#M709124 <P>Our sky box is in the cubby and the remote will not work unless the door is open? Any ideas to why?&nbsp;</P> Sun, 17 Aug 2025 09:19:17 GMT Rhiannon34 2025-08-17T09:19:17Z https://helpforum.sky.com/t5/Sky-Q/Remote-only-working-when-sky-box-is-on-show/m-p/5061552#M709124 <P>Our sky box is in the cubby and the remote will not work unless the door is open? Any ideas to why?&nbsp;</P> Sun, 17 Aug 2025 09:19:17 GMT https://helpforum.sky.com/t5/Sky-Q/Remote-only-working-when-sky-box-is-on-show/m-p/5061552#M709124 Rhiannon34 2025-08-17T09:19:17Z https://helpforum.sky.com/t5/Sky-Q/Remote-only-working-when-sky-box-is-on-show/m-p/5061555#M709125 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4455794">@Rhiannon34</a>&nbsp;wrote:<BR /> <P>Our sky box is in the cubby and the remote will not work unless the door is open? Any ideas to why?&nbsp;</P> <HR /></BLOCKQUOTE> <P>Looks like it's lost it's Bluetooth connection&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4455794">@Rhiannon34</a>&nbsp;</P> <P>It needs full line of sight to re pair</P> <P>With the Q box on with green led try completly resetting your Bluetooth remote.<BR />Press and hold 7 &amp; 9 together on the remote until it’s led flashes four times. <BR />Then make sure that you are pointing your remote at the Q box and press 1 &amp; 3 together until the remote led flashes and follow onscreen instructions to re- pair.</P> Sun, 17 Aug 2025 09:21:51 GMT https://helpforum.sky.com/t5/Sky-Q/Remote-only-working-when-sky-box-is-on-show/m-p/5061555#M709125 oldfella 2025-08-17T09:21:51Z