topic Engineer nightmare in Sky Q

Engineer nightmare

Shoana46 — Sat, 16 Aug 2025 20:29:10 GMT

Hi i moved to argyll from glasgow and weather can be a bit hit n miss, this is 2nd time in 6 months after high winds ive lost all my skyq channels.
1st time in feb took almost 3 wks fof engineer to appear n fix as just didnt turn up (no communication either) despite umpteen calls to sky and here we are again tv went off 5/8/25 booked engineer for 15/8/25 again no show or communication how can i resolve this? Asap witjout passed from pillar to post by foreign call centre who dont seem to be able to help.... just need the emgineer to blooming turn up when booked!!

Re: Engineer nightmare

Laing1 — Sat, 16 Aug 2025 20:46:44 GMT

@Shoana46 wrote:

Hi i moved to argyll from glasgow and weather can be a bit hit n miss, this is 2nd time in 6 months after high winds ive lost all my skyq channels.
1st time in feb took almost 3 wks fof engineer to appear n fix as just didnt turn up (no communication either) despite umpteen calls to sky and here we are again tv went off 5/8/25 booked engineer for 15/8/25 again no show or communication how can i resolve this? Asap witjout passed from pillar to post by foreign call centre who dont seem to be able to help.... just need the emgineer to blooming turn up when booked!!

@Shoana46 Afraid you are not contacting Sky's customer services on here, this is a customer to customer forum where customers help each other.

You willneed to persevere with contacting Sky to find out why the engineer didn't turn up and book another visit

Re: Engineer nightmare

Chodley — Sun, 17 Aug 2025 06:46:55 GMT

And log a complaint. I would do it in actual writing. More hassle but more likely to be taken seriously.

https://www.sky.com/help/articles/how-to-make-a-complaint

Re: Engineer nightmare

Daniel0210 — Sun, 17 Aug 2025 07:10:22 GMT

@Shoana46

I believe customers who book an engineer for their Sky Q equipment should now receive a tracking link on the day of the planned visit. This will show when their engineer is expected to arrive.

Unfortunately some jobs take longer than expected and then impact appointments for later in the day.

Re: Engineer nightmare

TimmyBGood — Sun, 17 Aug 2025 08:09:36 GMT

@Shoana46

Sky is reducing its satellite dish workforce in anticipation of that technology ceasing within the next five years, and there probably weren't so many in that part of the world in the first place. It's also the nature of the beast that if one dish goes down due to local weather conditions (a named storm with a danger to life warning, for example) then almost certainly lots of others will have done too...

Re: Engineer nightmare

Shoana46 — Sun, 17 Aug 2025 07:47:14 GMT

Good morning and thank you for your reply i lovged a complaint via email last night so heres hoping should hear bk soon(ish) with a resolutiionn, defo correct a paper/electronic trail at least is better than calls for instances like this.

Re: Engineer nightmare

Shoana46 — Sun, 17 Aug 2025 07:58:09 GMT

Goodmorning.... gosh i wish they did make everyone less stressed, never seem to get any links or such only a txt the evening before to remind of the booked slot
and yeah totally agree some issues for other customers take longer so all the more reason for engineers or sky to kept customers updated. After all if i missed the slot id be charged £25 so same should apply to customers compensation.
its the endless passjng to numerous people on calls isnt good too only wanted to know if engineer is delayed or being moved to different date n time slot for other reasons.
hopefully after a call on monday this will be on the way to being resolved. Thank you