topic Re: Sky chat not working in Sky Q

Sky chat not working

LFCAW — Thu, 14 Aug 2025 16:31:44 GMT

Hi, sky chat is not working. I'm trying to find out how to take an offer for sky uhd. I have a sky q 1tb box. I've read I will need a 2tb box. How do I get this so I can get uhd when I can't speak to anyone? Thank you.

Re: Sky chat not working

nigea99 — Thu, 14 Aug 2025 16:46:37 GMT

@LFCAW wrote:

Hi, sky chat is not working. I'm trying to find out how to take an offer for sky uhd. I have a sky q 1tb box. I've read I will need a 2tb box. How do I get this so I can get uhd when I can't speak to anyone? Thank you.

hi @LFCAW

you may not need a 2TB to be able to get/use UHD - the latest 1TB boxes are UHD capable

Home - Settings - System Info - Hardware Version
If it is 32B2xxx then you have a UHD HDR 1TB (also the same version for the latest2TB Box)

These are the current methods for contacting Sky. Depending on your reason for making contact some methods are more appropriate than others …

call Customer Services by dialling 150 (free) from either a Sky mobile or a Sky Talk landline.

All calls will start automated which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.

Note: if your services are restricted due to a missed payment phone contact is unlikely to work.

online help via this link
https://www.sky.com/help
At the end of the help it MAY provide a phone number if it's appropriate.

Sky Assistant is now available at the top of sky.com/help (or as a chat bubble bottom right if used before) for most service issues and gives you 24/7 help and a quick response. It will provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.

Social Media You can also get in touch via the messaging services on: Facebook, Instagram, or X (links at the bottom of the forum page).

Re: Sky chat not working

LFCAW — Thu, 14 Aug 2025 16:54:05 GMT

Hi, I have 32C009 for my hardware version. I don't call because it's always Indians on the phone now and I have real difficulty understanding them, as they do me also. So I always do live chat (well sky's version of it, when it works). The bot is useless.

Also social media, I don't do. I don't like it tbh.

Thank you for your help and advise. Greatly appreciated.

Re: Sky chat not working

nigea99 — Thu, 14 Aug 2025 18:39:42 GMT

@LFCAW wrote:

Hi, I have 32C009 for my hardware version. I don't call because it's always Indians on the phone now and I have real difficulty understanding them, as they do me also. So I always do live chat (well sky's version of it, when it works). The bot is useless.

Also social media, I don't do. I don't like it tbh.

Thank you for your help and advise. Greatly appreciated.

hi @LFCAW unfortunately that is the non UHD version - SKY usually charge £99 for an upgrade

Re: Sky chat not working

LFCAW — Thu, 14 Aug 2025 18:48:15 GMT

Thank you. Well I couldn't even find anything online about an upgrade or costs, so thank you for letting me know. The chat facility just isnt working for me to try find out. Whether uhd is that much difference to hd, I don't know. Thank you 🙂