I haven’t received your return package box yet

KlaraLi — Thu, 14 Aug 2025 14:43:24 GMT

I haven't received your return package box yet

Re: I haven’t received your return package box yet

Daniel0210 — Thu, 14 Aug 2025 14:48:14 GMT

@KlaraLi
If you’ve successfully cancelled Sky should send out returns packaging (to the address where the account was active) near the end of any cancellation period (which is 14 days for broadband and 31 days for Sky Q) for any loaned equipment they are expecting back.

Note: Sky may not ask for older hubs back such as the Sky Q hub.

If the arrival of packaging is delayed, lost or damaged on arrival it’s the customers responsibility to use their own packaging to return it. You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.

Re: I haven’t received your return package box yet

MightyQuinn — Thu, 14 Aug 2025 15:14:36 GMT

@KlaraLi wrote:
I haven't received your return package box yet

Hi @KlaraLi Sorry, not our return package box, please see Welcome below.

topic Re: I haven’t received your return package box yet in Sky Q

I haven’t received your return package box yet

Re: I haven’t received your return package box yet

Re: I haven’t received your return package box yet