Failure of handheld controllers

GrayandJax — Thu, 14 Aug 2025 10:44:37 GMT

Hi, our Sky controllers have both developed different faults, one wont change channels and the other cannot control the volume increase or decrease. They are over 5 years old and i think that the function keys have worn out. Can we please have 2 new handsets please. We have been customers for 20+ years. Many thanks, Gray

Re: Failure of handheld controllers

Marlu-Nyu — Thu, 14 Aug 2025 10:58:22 GMT

@GrayandJax wrote:
Hi, our Sky controllers have both developed different faults, one wont change channels and the other cannot control the volume increase or decrease. They are over 5 years old and i think that the function keys have worn out. Can we please have 2 new handsets please. We have been customers for 20+ years. Many thanks, Gray

Just to clarify, the controllers you mention are remote controls?

You can order a new remote here: https://www.sky.com/help/forms/replaceremote

~

Some other articles regarding same:
https://helpforum.sky.com/t5/Sky-Q/Our-Sky-Q-remote-control-is-worn-out-How-do-we-order-a-replacement/td-p/4481776

https://helpforum.sky.com/t5/Sky-Q/how-to-get-a-new-remote-control/m-p/4646995

Reddit posts:
https://www.reddit.com/r/BritishSuccess/comments/1aol0fq/new_remote/

https://www.reddit.com/r/skytv/comments/1f5loed/remote_failing_to_pair/

https://www.reddit.com/r/skytv/comments/1flnuns/my_tvremote_wont_work/

topic Failure of handheld controllers in Sky Q

Failure of handheld controllers

Re: Failure of handheld controllers