topic Re: Trying To Accept Sky UHD Email Offer in Sky Q

Trying To Accept Sky UHD Email Offer

SteveS3 — Tue, 12 Aug 2025 15:23:09 GMT

Received an email offer to upgrade to Sky UHD with 4 months free then £4 per month. Clicking on the "Get Sky Ultra HD" tab and it opens my Sky Account but tells me there is "nothing in your basket". Checked my Sky Q Box compatibility and that is fine, hardware 32B212. Why is this so difficult?

Re: Trying To Accept Sky UHD Email Offer

caesarome — Tue, 12 Aug 2025 16:41:57 GMT

@SteveS3

All you can do is to contact Sky to see if they can apply this offer for you, so under “Need more help” should be the number to use:

https://www.sky.com/help

Or via the phone 150 is the free number to use from a phone that has a Sky mobile sim in it or Sky Talk phone.

Sky Assistant is also available 24 hours a day on sky.com/help with rapid responses.

You can also contact Sky via social media:

https://helpforum.sky.com/t5/Online-Apps-Email/Want-to-private-message-Sky/ba-p/4895295

Re: Trying To Accept Sky UHD Email Offer

SteveS3 — Wed, 13 Aug 2025 05:15:32 GMT

The Sky Virtual Assistant is a bot and no help at all.

Re: Trying To Accept Sky UHD Email Offer

Chodley — Wed, 13 Aug 2025 06:54:58 GMT

And the other channels he mentioned?

Re: Trying To Accept Sky UHD Email Offer

SteveS3 — Wed, 13 Aug 2025 09:54:14 GMT

Not on social media and don't have a sky phone. Who's trying to sell an upgrade here?

Re: Trying To Accept Sky UHD Email Offer

Chodley — Wed, 13 Aug 2025 10:01:18 GMT

@SteveS3 wrote:
Not on social media and don't have a sky phone. Who's trying to sell an upgrade here?

I'm not suggesting it isn't rubbish

there's a non-sky-line phone number in "need more help" or should be.