topic Re: Q box remote not working in Sky Q

Q box remote not working

HighlandT — Tue, 12 Aug 2025 13:27:20 GMT

The remote for my Sky Q box has suddenly stopped working. New batteries, turned of everything (Q box, TV and router) rebooted everything and still remote and Q box not talking to each other. Can't think of anything else I can do, all help appreciated

Re: Q box remote not working

MightyQuinn — Tue, 12 Aug 2025 13:35:00 GMT

Hi @HighlandT Have you tried resetting your remote? Hold down 7 & 9 until the LED flashes 4 times. It should now be in IR mode so line of sight to the box is required. If this works, re-pair the remote by holding down 1 & 3 and follow on the instructions on screen.

Re: Q box remote not working

HighlandT — Tue, 12 Aug 2025 13:43:16 GMT

Hi, yes have tried that (looked up on help) but no go!

Re: Q box remote not working

MightyQuinn — Tue, 12 Aug 2025 13:47:12 GMT

Hi @HighlandT Okay, follow Sky Q remotes help to the end and it will lead you to requesting a free replacement remote. In the meantime try using the many Sky Q Remote Apps or Sky Go on IOS.

Re: Q box remote not working

HighlandT — Tue, 12 Aug 2025 14:04:17 GMT

Tried again as first time was before I rebooted everything. Now working, thank you!