Reorganise Sky Q setup

Hj18 — Tue, 12 Aug 2025 11:40:37 GMT

Hi,

A Sky engineer came to the house yesterday but couldn't complete the work due to a fault in a satellite box coming in to the house.

That has now been fixed and I need to get an engineer back to finish the installation of the Sky Q Box.

Any ideas how to get through to Sky to rearrange the installation?

Re: Reorganise Sky Q setup

Daniel0210 — Tue, 12 Aug 2025 11:42:39 GMT

@Hj18
These are the current methods for contacting Sky. Depending on your reason for making contact some methods are more appropriate than others …

🔹call Customer Services by dialling 150 (free) from either a Sky mobile or a Sky Talk landline.

All calls will start automated which may offer you the online help route (see below) or try to send you here to the forum. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.

Note: if your services are restricted due to a missed payment phone contact is unlikely to work.

🔹online help via this link
https://www.sky.com/help
At the end of the help it MAY provide a phone number if it's appropriate.

🔹 Sky Assistant is now available at the top of sky.com/help for most service issues and gives you 24/7 help and a quick response. It will provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.

🔹Social Media You can also get in touch via the messaging services on: Facebook, Instagram, or X (links at the bottom of the forum page).

topic Reorganise Sky Q setup in Sky Q

Reorganise Sky Q setup

Re: Reorganise Sky Q setup