topic Re: Brand new TV in Sky Q

Brand new TV

Sheldon419 — Thu, 07 Aug 2025 18:52:43 GMT

Brand new tele

Screen does not support HDCP apparently,tried the small Qbox but nothing,there was 2 icons for sky but they've disappeared and I tried to download them but says error . Had theses qboxes for about 8 years not hardly used them. Any ideas appriciated

Re: Brand new TV

oldfella — Thu, 07 Aug 2025 19:11:46 GMT

@Sheldon419 wrote:

Brand new tele

Screen does not support HDCP apparently,tried the small Qbox but nothing,there was 2 icons for sky but they've disappeared and I tried to download them but says error . Had theses qboxes for about 8 years not hardly used them. Any ideas appriciated

Hi @Sheldon419

First make sure that the Television is switched on and is switched to the HDMI input to which the Q box is connected.
Then with the Q box switched on with green led illuminated
Press
Home 1 0 8 0 Home
on the Q box remote control.

This will change the Q box to standard resolution which will work for all TV’s.

Re: Brand new TV

Sheldon419 — Sun, 10 Aug 2025 15:59:53 GMT

Thanks for that ,the only problem is the Sky Icon has disappeared for some reason

Re: Brand new TV

Chodley — Sun, 10 Aug 2025 16:31:06 GMT

What is "the sky icon"? Something on your TV that auto-shows what it thinks is on the other end of an input cable? You should still be able to choose that hdmi input by cycling through them.

Re: Brand new TV

Sheldon419 — Sun, 10 Aug 2025 16:41:43 GMT

Yes just like Netflix and prime ,sky was there but I don't know how to get it back on the sky tv

Re: Brand new TV

PandJ2020 — Sun, 10 Aug 2025 17:00:00 GMT

Where's the HDMI cable? (I presume that's the power lead for the TV hanging down?)

Re: Brand new TV

BenJoBanjo — Sun, 10 Aug 2025 17:02:23 GMT

@Sheldon419

With the TV turned on, disconnect then reconnect the HDMI cable from the Sky box. This will then trigger the HDMI handshake and the TV should detect the Sky box and add the Sky icon to the toolbar at the bottom of the screen.

I had the same issue with my Samsung TV a couple of years back.

Re: Brand new TV

Chodley — Sun, 10 Aug 2025 19:35:18 GMT

That might be the hdmi, with a power socket installed behind the TV position. Maybe.

Re: Brand new TV

PandJ2020 — Sun, 10 Aug 2025 19:56:19 GMT

@Chodley wrote:
That might be the hdmi, with a power socket installed behind the TV position. Maybe.

Maybe - seemed a bit thin.

Re: Brand new TV

TimmyBGood — Sun, 10 Aug 2025 22:24:19 GMT

@PandJ2020 wrote:

@Chodley wrote:

That might be the hdmi, with a power socket installed behind the TV position. Maybe.

Maybe - seemed a bit thin.

Is Samsung One Connect still a thing?

Re: Brand new TV

Chodley — Mon, 11 Aug 2025 04:19:34 GMT

@TimmyBGood wrote:
@PandJ2020 wrote:
@Chodley wrote:
That might be the hdmi, with a power socket installed behind the TV position. Maybe.
Maybe - seemed a bit thin.
Is Samsung One Connect still a thing?

Don't know but it never did power did it?

Re: Brand new TV

TimmyBGood — Mon, 11 Aug 2025 13:48:30 GMT

@Chodley wrote:

Don't know but it never did power did it?

I believe it was a hybrid optical and copper link within the one outer wrapper, but the base unit housed the power transformer function so it wasn't mains voltage and could be very slender.