topic Re: On screen issue in Sky Q

On screen issue

James801 — Sun, 10 Aug 2025 12:54:34 GMT

On screen message saying viewing will go off if your bill isn't paid but I have paid it

Re: On screen issue

Daniel0210 — Sun, 10 Aug 2025 13:00:42 GMT

@James801

A few questions…
how do you normally pay?

how did you pay this month?

when did you pay?

Re: On screen issue

James801 — Sun, 10 Aug 2025 13:07:14 GMT

I paid on Monday and set up a new 2 year contract then set that up on direct debit I spoke to sky Friday and they just said turn box off then back on but not working

Re: On screen issue

Daniel0210 — Sun, 10 Aug 2025 13:11:32 GMT

@James801

So was the payment on Monday a manual payment? Did you not already have a direct debit or continuous card payment set up?

Perhaps adding an image of your bill(s) may help us. Make sure there are no personal details on there like account number and name etc.

Re: On screen issue

James801 — Sun, 10 Aug 2025 13:18:55 GMT

No didn't have a direct debit set up paid it manually

on my bill it says I owe nothing